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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Additional night Johannesburg|Kruger to Cape Explored

Sunday 29 Mar 2026
Overview Rating:
Our Service: Good
The service was outstanding in Cambodia as Sokly was our guide. He went above and beyond to make sure we were all of happy. However sadly the same could not be said for Khang, our guide in Vietnam. He appeared to not really enjoy the job. He used to sleep on bus journeys & even in a hammock at one destination. One lady had a fall & he showed no interest or concern. The meals although enjoyable were too big, wasting large quantities of food in such poor countries was distasteful.

Our Response

Dear Pam, t
hank you for taking the time to share your experience with us. We are delighted to hear that Sokly in Cambodia provided such outstanding service and made your time there so enjoyable. At the same time, we are sorry to learn that your experience in Vietnam did not meet expectations. Your comments have been noted and will be shared with the relevant teams for review and follow-up. We appreciate you bringing this to our attention.
Warm regards,
Customer Relations Wendy Wu Tours

Classic Mekong (Main Deck)

Wednesday 25 Mar 2026
Overview Rating:
Our Service: Excellent
Very, very good service. I am always nervous at booking over the phone, but this time it was easy. The agent was informative and easy to talk to.

Our Response

Hi there,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your booking experience was such a smooth one; it is wonderful to know our team made the process feel easy and relaxed for you.

It is also great to hear that the agent was approachable throughout the conversation. Clear advice and friendly service make all the difference when planning a trip, and we’re glad this helped you feel confident with your booking.

Thank you again for choosing Wendy Wu Tours. We hope you have a fantastic holiday ahead and look forward to being part of your journey.

Warm regards,
The Wendy Wu Tours Team

Silk Road Explorer

Sunday 22 Mar 2026
Overview Rating:
Our Service: Excellent
I recently booked a tour by phone after conducting some research on the internet. The customer service person was able to answer my questions and this enabled me to make decisions during the call. This involved flight options and what information they required to secure my booking. I usually do things online, but had some questions, hence the phone call. It was clearly explained to me the next steps and I am now travelling on the Silk Road Explorer tour later this year.

Very efficient and painless.

Our Response

Dear Customer,
Thank you so much for your lovely feedback—we’re really glad our consultant helped make everything clear and easy for you, so you felt confident booking. Wishing you an amazing trip ahead!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Wonders of China

Sunday 22 Mar 2026
Overview Rating:
Our Service: Excellent
I had interactions with three different personnel of Wendy Wu and they are all very polite, patient and helpful to me and my wife. Our questions mainly revolved around taking SIA airline instead of Cathay Pacific Airline because we wanted to stop at Singapore for a few days on the way back.

Our Response

Dear Kian,
Thank you very much for your kind words and 5 star review. We are happy to learn that could assist you and your wife with your enquiries. Looking forward to welcome you on our tour soon!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Wonders of Indonesia

Tuesday 17 Mar 2026
Overview Rating:
Our Service: Excellent
I received excellent service. The staff were very helpful when I had queries over the rerouting of our journey due to the events in Iran. They always responded quicky.

Highlights of India

Tuesday 17 Mar 2026
Overview Rating:
Our Service: Excellent
Always very helpful good customer service

Vietnam at a Glance

Tuesday 17 Mar 2026
Overview Rating:
Our Service: Excellent
Quick and easy. Pleasant travel guides.

Our Response

Dear Customer!
It’s great to hear you had such a positive experience — thank you for your kind words.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Additional Night Shanghai|Enchanting China

Tuesday 17 Mar 2026
Overview Rating:
Our Service: Excellent
Friendly, efficient, most helpful.

Our Response

Dear Alan,
Thank you for your 5-star review. Your kind feedback means so much to us.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Majestic Yangtze

Tuesday 17 Mar 2026
Overview Rating:
Our Service: Excellent
good assistance on arrival at airport, good accommodation, all meals
good, i put on weight. wonderful places visited and very busy time.

Our Response

Dear Customer,
Thank you so much for your 5-star review — we’re thrilled you enjoyed your experience!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Grand Tour of Indochina

Saturday 14 Mar 2026
Overview Rating:
Our Service: Excellent
excellent organisation
Very well done

Wonders of Indonesia

Saturday 14 Mar 2026
Overview Rating:
Our Service: Excellent

A Week in Japan

Friday 13 Mar 2026
Overview Rating:
Our Service: Excellent
The Travel Consultant Jade Moore was very friedly and helpful Tjhe brochure is good.

Japan Uncovered

Monday 09 Mar 2026
Overview Rating:
Our Service: Excellent
Very competent and helpful staff. Good value flight upgrades offered and easy and quick to book including flight seats. As a previous customer we had a great experience touring China and our national tour guide was exceptional. Lots of good authentic local food in local restaurants. Great company for escorted tours particularly China and far east.

Silk Road Explorer

Monday 09 Mar 2026
Overview Rating:
Our Service: Excellent
I spoke to Julia on the phone. She was very professional and helpful. She offered extra days at the start and end of my proposed trip, booked airline seats, and answered all my questions. The email confirming my booking arrived within minutes. This included links to the Wendy Wu portal plus a detailed itinerary. The whole process was very clear and straightforward. I have confidence in Wendy Wu's staff and the quality of my forthcoming holiday.

A Mekong Experience

Friday 06 Mar 2026
Overview Rating:
Our Service: Excellent
Knowledgeable staff, very pleasant to deal with and provided good advice.