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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Japan Uncovered

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Very helpful and knowledgeable staff. Was very patient with all our questions and provided us with answers and suggestions.

Magnificent China

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Service received is always great, whether it be on the phone, email or personally at the Auckland office.

Wendy Wu delivers just like they say.

Awaiting to take my first tour with them in August 2026.

Already booked my second tour with them for September 2026.

I trust them to deliver all day every day.

Japan Uncovered

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Very helpful and profesional when dealing with enquiries .
Efficient in responding to requests.
Easy to talk to and very approachable.
Gives you confidence in the company you’re dealing with.
Nothing is too much trouble.
Looking forward to our holiday.

Natural Treasures of China

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
No probs. Enquiry and booking went smoothly

Treasures of Malaysia Borneo & Singapore

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
As usual, very good and very helpful staff. Nothing seems too much trouble, puts one at ease and takes away all worries, which carries through in the tour.

Wonders of China

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Good
This is a review of the booking process...

Using WW made life easy. Total inclusion equals low stress. Nice!

Only 4 stars since there is often the impression that staff are flat stick and there were often minor delays (info or a reply promised by Friday but not actioned till Mon/Tue). Sometimes small errors are made so it pays to stay engaged and check everything, rather than assuming perfection. I find that if I ask, the WW staff are happy to oblige (eg getting the booking ref for the airline), but we wouldn't have been given it otherwise. Similarly we weren't advised that repeat customers got a discount, but happened to read it online... Many other travel firms are more proactive about those things.

Japan Uncovered

Tuesday 14 Jul 2026
Overview Rating:
Our Service: Excellent
Very quick replies to questions. Very straightforward booking process by phone

Our Response

That's great to hear and thanks so much for your review. Please let us know if you have any questions regarding your tour. We're always happy to help.
Thanks, Jimmy, Wendy Wu Tours

Tibetan Railroad

Saturday 11 Jul 2026
Overview Rating:
Our Service: Excellent
Following on from a Wendy Wu Roadshow, I decided to book a tour. Very easy process and efficient team

Our Response

Thank you for your 5 star review. It is wonderful to hear that you found the roadshow inspiring enough to book with us, and I am very pleased that the booking process proved straightforward and efficient.

I will be sure to share your feedback with the team, as they always appreciate knowing that their efforts have made a positive impression. We look forward to welcoming you on tour and are here to assist with any further queries you may have in the lead-up to your departure.

Kind regards,
Jimmy, Wendy Wu Tours

Jewels of Japan

Saturday 11 Jul 2026
Overview Rating:
Our Service: Excellent
I'm basing this review on the booking process. I found responses to queries, and I had quite a few, were dealt with promptly and clearly. There seemed to be no problem with asking a lot of questions. The person we dealt with was Joe and he was pleasant and polite. We're looking forward to the actual holiday in March next year.

Our Response

Thank you for taking the time to share your experience of the booking process. It is particularly encouraging to hear that your queries were met with prompt and clear responses, as we believe no question is too small when it comes to planning a tour.

I am very glad that Joe made such a positive impression. He is a valued member of our team, and I will make certain that your kind comments are passed on to him personally. He'll be delighted!

We are very much looking forward to welcoming you on tour in March next year. Should you think of anything else in the meantime, please do not hesitate to contact us.

Kind regards,
Jimmy, Wendy Wu Tours

Discover Japan

Friday 10 Jul 2026
Overview Rating:
Our Service: Excellent
Good advice through online virtual meeting with Q&A afterwards.
Prices for what they provide seem reasonable.
Very informative and helpful

Our Response

Thank you for your review. I am pleased to hear that you found the virtual meeting informative and that the Q&A session afterwards helped to address any points of interest.

It is also good to know that you feel our pricing represents fair value for what we offer. We always aim to be transparent about what is included, so that our guests can make a well-informed decision before booking.

Your kind comments about the team being helpful are much appreciated, and I will be sure to share them with those involved.

Please do not hesitate to contact us if you have any questions regarding your tour.

Kind regards,
Jimmy, Wendy Wu Tours

Pearls of the Philippines

Thursday 09 Jul 2026
Overview Rating:
Our Service: Excellent
We were treatedprofessionally and efficiently5

Our Response

That's great to hear and thanks so much for your review.

Do let us know if you have any questions regarding your booking, we're always happy to help!

Many thanks,

Jimmy, Wendy Wu Tours.

Gems of China

Thursday 09 Jul 2026
Overview Rating:
Our Service: Excellent
Jade was lovely. She was professional and made the whole booking process quick and easy

Our Response

Our lovely Jade! She will be delighted to hear about your comments and I'll make sure a copy of your feedback is sent to her.

Thanks so much for your review and do give us a call if you have any questions regarding your tour.

Kind regards.

Jimmy, Wendy Wu Tours.

Japan Uncovered

Wednesday 08 Jul 2026
Overview Rating:
Our Service: Excellent
I spoke with Steve and he was most helpful. I was impressed with the ease of booking and his competence.

Our Response

Many thanks for your review. I sent this over to Steve and he was delighted that you were happy with his service.

Do let us know if you have any questions about your tour; we're always happy to help.

Thanks,

Jimmy, Wendy Wu Tours.

Treasures of Taiwan

Tuesday 07 Jul 2026
Overview Rating:
Our Service: Excellent
So helpful in arranging my next tour.

Our Response

That's great to hear and do let us know if you have any questions about your tour. Thanks, Jimmy, Wendy Wu Tours.

Silk Road Uncovered: Uzbekistan & Kyrgyzstan

Monday 06 Jul 2026
Overview Rating:
Our Service: Excellent
Our needs were considered and met

Our Response

Dear Jeffrey,
Thank you for your 5-star review. I am sure our team will appreciate your feedback.
Looking forward to welcome you on the tour soon!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours