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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Additional Night Hanoi|Additional Night Siem Reap|Vietnam & Cambodia Discovery

Tuesday 23 Jun 2026
Overview Rating:
Our Service: Excellent
Thorough and timely communication

Japan Uncovered

Tuesday 23 Jun 2026
Overview Rating:
Our Service: Excellent
My initial enquiry was dealt with in a friendly and efficient manner.
Cheryl was very helpful in finding the best Business Class rate and in amending the connection to allow a more comfortable layover.

Additional Night Beijing|Additional Night Shanghai|Majestic Yangtze

Tuesday 23 Jun 2026
Overview Rating:
Our Service: Good
Once I was in contact with a service agent, the service was very good. However, prior to me making the contact by phone, I had tried to communicate with an agent via email and did not receive a response to my queries. As such, I was compelled to make the contact via phone.

Our Response

Dear Lena,
Thank you for your feedback. I am pleased to hear that service provided to you by our Reservations Team was very good. However, it is concerning that you have not received replies via email. Please accept my apologies for that. May I please ask you what email address have you sent your enquiries to? If there is an issue with our emails, that needs to be looked at by IT department.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Ultimate China

Monday 22 Jun 2026
Overview Rating:
Our Service: Excellent
I could not be more complementary or positive about the service I had from Cheryl. I initially made contact with a view to discussing options and found Cheryl incredibly helpful and customer focused. She talked me through the options and even suggested a slightly different tour might fit our needs more once I highlighted what we were looking for from the tour. There was no pressure selling or chasing me to make a booking which I appreciated as I wanted time to reflect.
When I contacted Cheryl for the second time to confirm our booking (the one she recommended) she again was very thorough, professional, courteous and efficient and made the booking process very simple. Thank you Cheryl for all your help, you are a great ambassador for Wendy Wu Tours.

Jewels of Japan

Sunday 21 Jun 2026
Overview Rating:
Our Service: Excellent
friendly, informed staff. professional presentation. very enjoyable experience

Our Response

That's great to hear! Thanks so much for your review, and do let us know if you have any questions about your tour. Kind regards, Jimmy, Wendy Wu Tours.

Grand Tour of China

Saturday 20 Jun 2026
Overview Rating:
Our Service: Excellent
Service that could not be faulted

Thailand Highlights

Saturday 20 Jun 2026
Overview Rating:
Our Service: Excellent
Very helpful and happy to spend as much time as you need to sort out your trip away how best it works for you.

Ultimate South America

Saturday 20 Jun 2026
Overview Rating:
Our Service: Excellent
Julia handled booking our reservation professionally and courteously, this made the whole process easy to do. Julia answered all our questions in a polite and professional manner, which is always reassuring when booking.

China & Mongolia Heartlands

Friday 19 Jun 2026
Overview Rating:
Our Service: Good

Treasures of Turkey

Friday 19 Jun 2026
Overview Rating:
Our Service: Excellent
The online booking process is straightforward and intuitive and all the information you need is readily to hand. Once the booking has been made, the relevant documentation is sent immediately to your inbox, and the next stages are clearly set out. Further management of your booking is facilitated my means of a useful Customer Portal. I have previously had two superbly organised and enriching adventures with Wendy Wu and am looking forward to this one.

China by Land, Japan by Sea - Balcony Cabin - Cruise & Tour - Alt itinerary E

Friday 19 Jun 2026
Overview Rating:
Our Service: Excellent
Joe Day very helpful & knowledgeable.

Glories of China

Thursday 18 Jun 2026
Overview Rating:
Our Service: Excellent
Fantastic service. Excellent brochure. Fast responses to questions and very clear information. Options given to deal with our specific situation to make the best possible holiday and the most cost effective price. We had been recommended by two different friends and so far not disappointed.

Additional Night Beijing|Ultimate China

Thursday 18 Jun 2026
Overview Rating:
Our Service: Excellent
Helpful, informative, considerate and knowledgeable.

Our Response

Dear Customer,
Thank you for your kind 5-star review. I am sure our team will be glad to get your feedback.
Looking forward to welcome you on our tour soon!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Additional Night Beijing|New Horizons of China

Thursday 18 Jun 2026
Overview Rating:
Our Service: Excellent
I rang Wendy Wu to enquire and possibly book our next trip to China. The consultant's name was Kylie and she answered all our initial questions and proceeded with the booking in a clear concise, courteous manner. All our follow up emails have been answered promptly and all our requests have been actioned upon.
We thoroughly recommend booking your next holiday with Wendy Wu.

Our Response

Dear Michael,
Thank you kindly for your 5-star review. I am sure Kylie will be delighted to hear your feedback and recommendation. Looking forward to welcome you on our tour soon!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Magnificent China

Thursday 18 Jun 2026
Overview Rating:
Our Service: Excellent
Very good. Consultant was receptive and understanding of my concerns and questions.

Our Response

Dear Customer,
Thank so much for your 5-star rating and lovely comments. I am sure our team will be thrilled to hear your feedback. Looking forward to welcome you on our tour soon!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours