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Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.

Rating

Customer Review

Japan Uncovered

Friday 20 Feb 2026

Overview Rating:

Our Service: Excellent

Very helpful and proactive representative.
Alexia accommodated all our requests and sought out the best options for us.

Additional Night Saigon|Vietnam at a Glance

Thursday 19 Feb 2026

Overview Rating:

Our Service: Excellent

Wendy Wu provided my wife and I with exceptional service
We did have an issue before our trip and their empathy and understanding was exceptional

Our Response

Dear Wayne,
Thank you very much for your kind words and 5-star review. I’m sure our team will be delighted to know that their support and empathy made such a positive impact during a challenging situation.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Japan Uncovered

Thursday 19 Feb 2026

Overview Rating:

Our Service: Excellent

Very helpful and respond quickly to email queries.

Kyrgyzstan & the World Nomad Games

Thursday 19 Feb 2026

Overview Rating:

Our Service: Excellent

Have just booked a holiday tour and can't fault the responsiveness, professionalism and ease of booking. Obviously not been on the holiday yet so can't comment on that but the booking process is easy, smooth and the on line account is easy to use.

Ancient China

Thursday 19 Feb 2026

Overview Rating:

Our Service: Excellent

Excellent. Easy to follow. Prompt confirmation.

Classic China

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

The booking process was excellent. We booked our trip at the Destinations travel show and despite the stand being busy our adviser Keith was very knowledgeable, helpful, and patient. We were able to book the whole trip, including flights upgrades and options all in one visit.
We have subsequently received email confirmation which matches exactly what we understood we had booked.
Hopefully the holiday itself will be as good as the services we have received up until now.

Our Response

Thank you so much for your fantastic 5‑star review!

We’re delighted to hear that your booking experience at the Destinations Travel Show was excellent. Even during such a busy event, it’s wonderful to know that Keith was knowledgeable, helpful and patient while guiding you through your full booking — including flights, upgrades and all your options.

We’re also pleased that your confirmation matched exactly what you expected.

Thank you for choosing to book with us, and we truly hope your holiday is every bit as enjoyable as the service you’ve received so far!

Angkor to the Bay

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

Excellent service and very friendly staff went and checked everything

Majestic Yangtze

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

Excellent communication from Jade.

Our Response

Thank you for taking the time to leave your 5* review.

It is great to hear that you were pleased with the service from Jade.#
We will be sure to pass this on to her.

Wonders of Indonesia

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

This was to book a trip to Indonesia in September.
The customer service operative was friendly and helpful, and drew my attention to a cheaper departure date, which I gratefully accepted.
She was very helpful throghout the subsequent booking procedure and offered to reserve my preferred seats on the four long-haul and local flights for me.
At the completion of the booking process, she promptly sent me the relevant documentation.

Our Response

Thank you so much for taking the time to leave such a wonderful 5‑star review.
We’re delighted to hear that your booking experience for your trip to Indonesia was so positive.
It’s great to know that our team member was able to assist you with finding a better-value departure date and support you throughout the booking process — including securing your preferred seats and ensuring your documents reached you promptly. Providing helpful, personalised service is exactly what we aim for, so your feedback means a lot to us.

We hope you have an incredible trip to Indonesia in September, and if there’s anything you need in the meantime, we’re always here to help.

Kruger to Cape Explored

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

Very helpful and professional experience. Cherly Johnson dealt with the booking and subsequent queries promptly and politely with attention to detail to our satisfaction.

Our Response

Thank you so much for sharing your wonderful 5‑star review. We’re delighted to hear that you had such a great booking experience.
It’s fantastic to know that Cheryl provided helpful, professional support and handled your booking and queries promptly, politely, and with great attention to detail. We’re very proud of the service she provides, and your feedback will mean a great deal to her.

We truly appreciate you choosing Wendy Wu, and we’re here if you need anything else as your trip approaches.

Wonders of China

Monday 16 Feb 2026

Overview Rating:

Our Service: Excellent

Great on the phone very efficient and clear looking forward to holiday 👌👌

Our Response

Thank you for taking the time to leave us this 5 star review, we really do appreciate it.

We are delighted that you have found our service efficient and clear.

We now look forward to welcoming you on your tour.

Kyrgyzstan & the World Nomad Games

Sunday 15 Feb 2026

Overview Rating:

Our Service: Excellent

Easy to navigate website. I managed without any difficulties to book tour to Kyrgyzstan for the end of August. Could choose flying either economy or business class. As price was very good I chose business class as it a long flight.

Our Response

David, Thank you so much for your wonderful loyalty and your 5‑star review!
We’re delighted to hear that you found the website easy to navigate and that booking your tour to Kyrgyzstan was smooth and straightforward.
Choosing business class for such a long journey sounds like a fantastic decision — especially with a great fare! We’re sure it will make the start of your adventure even more enjoyable.

We truly appreciate you taking the time to share your experience and can’t wait to welcome you on this exciting trip in August.

Kerala & the Southern Highlights

Sunday 15 Feb 2026

Overview Rating:

Our Service: Excellent

Booked a holiday at this year's Destination show. The stand was very busy but was able to speak to a consultant in a short space of time who was very helpful, not pushy and was able to help us get the best deal with discounts and flight. There was slight issue with what was promised at the show but this was resolved quickly and to our satisfaction.

Our Response

Thank you so much for taking the time to share your experience Peter.

We’re delighted to hear that you enjoyed a pleasant booking experience at the Destination Show. It’s wonderful to know that, even during such a busy event, you were able to speak with one of our consultants quickly and found them helpful, knowledgeable, and not at all pushy.We’re also glad that you were able to secure a great deal with both discounts and flights. Although there was a slight issue with what was initially promised, we’re pleased it was resolved quickly and to your satisfaction — your peace of mind is always our priority.

Thank you again for your kind feedback. We truly appreciate it and look forward to welcoming you on your tour.

Kyrgyzstan & the World Nomad Games

Sunday 15 Feb 2026

Overview Rating:

Our Service: Excellent

excellent and clear with quick sending of receipt-shame could not get on plane for the trip on the right day but otherwise happy

Our Response

Thank you Richard for your 5 star, top grade service review.

We are delighted to hear that everything was excellent and clear, with quick response on the receipt.
So glad that you are happy with your overall experience.

Treasures of Kenya & Tanzania

Sunday 15 Feb 2026

Overview Rating:

Our Service: Excellent

Always helpful and everything needed for the holiday is taken care of. Service is always excellent.

Our Response

Thank you for taking the time to leave a 5 star review.

We are delighted that you have found our service excellent both this time and always!
We really strive hard to deliver this 100% of the time.

Why Choose Wendy Wu Tours?

Experience & expertise

New Zealand&s leading touring specialist
26+ years creating award-winning tours
Friendly, knowledgeable regional experts
Exceptional value with extraordinary experiences

Peace of mind

Seamless, end-to-end holidays
Global award-winning service
Expert National Escorts & local guides
Fully IATA-accredited and TAANZ-bonded

Don't just take our word for it

4.9* rating on independent review site Feefo
4.5* Google Reviews from real travellers
4.9* TripAdvisor rating