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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Ultimate Uzbekistan

Wednesday 22 Jul 2026
Overview Rating:
Our Service: Excellent
Very professional, friendly and warmly received. We received all the information sought and felt valued.
We were very happy to make our booking following our discussion.

Our Response

Thank you so much, that's what we love to hear at Wendy Wu Tours!
Do let us know if you have any questions, no matter how small, about your tour, we're only a phone call away.

Kind regards and thanks for booking with us.

Jimmy, Wendy Wu Tours

Ultimate Indonesia

Tuesday 21 Jul 2026
Overview Rating:
Our Service: Excellent
Great personal service. Very knowledgeable staff.
My previous trips with Wendy Wu give me full confidence in booking another holiday.

Our Response

Thanks so much for your review, David. It is very much appreciated and do let us know if you have any questions regarding your tour.
Kind regards,

Jimmy, Wendy Wu Tours

New Horizons of China

Tuesday 21 Jul 2026
Overview Rating:
Our Service: Excellent
I spoke to a really friendly and helpul lady who made the whole booking experience easy.

Our Response

That'll be our Beau! Thanks so much for your feedback, Beau was delighted to hear you were happy with her service.
Do let us know if you have any questions regarding your tour, we're always happy to help.
Thanks,
Jimmy, Wendy Wu Tours

Discover China by Rail

Tuesday 21 Jul 2026
Overview Rating:
Our Service: Excellent
I receive great service from the team. they are always so helpful

Vietnam Panorama

Monday 20 Jul 2026
Overview Rating:
Our Service: Excellent
They listen to you and what you want in a tour. Nothing is too much trouble and get back to you with qoutes and different options. They're just marvelous

Taj Temples & Tigers ( Golden Triangle )

Monday 20 Jul 2026
Overview Rating:
Our Service: Good
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Wonders of China - Upgraded Departure

Monday 20 Jul 2026
Overview Rating:
Our Service: Excellent
We have not actually been on holiday with Wendy Wu Tours as yet but if the holiday is as good the booking process we are in for a great holiday in China. Knowledgeable and efficient staff.

Our Response

That's wonderful to hear and thanks so much for your 5 star review. Please give us a call if you have any questions regarding your tour, our team are always happy to help!
Many thanks,
Jimmy, Wendy Wu Tours

Japan Uncovered

Thursday 16 Jul 2026
Overview Rating:
Our Service: Excellent
I tried to book online but the English Heritage discount code would not work, so I had to phone instead. The booking process was quick and they had all my information that I had entered onto the website. The agent was polite and efficient.

Our Response

Oh dear, sorry for the initial inconvenience, we'll get that looked at straight away. Really pleased the that the booking process was quick, but do let us know if you have any questions regarding your tour. Many thanks, Jimmy, Wendy Wu Tours.

Magnificent China

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Hope Harrison was very efficient, helpful and friendly in helping us book our Wendy Wu Tour to China. Thank you

Japan Uncovered

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Very helpful and knowledgeable staff. Was very patient with all our questions and provided us with answers and suggestions.

Our Response

Thanks very much! Do let us know if we can be of any help or if you have any questions regarding your forthcoming tour.
Kind regards, Jimmy, Wendy Wu Tours

Magnificent China

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Service received is always great, whether it be on the phone, email or personally at the Auckland office.

Wendy Wu delivers just like they say.

Awaiting to take my first tour with them in August 2026.

Already booked my second tour with them for September 2026.

I trust them to deliver all day every day.

Japan Uncovered

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Very helpful and profesional when dealing with enquiries .
Efficient in responding to requests.
Easy to talk to and very approachable.
Gives you confidence in the company you’re dealing with.
Nothing is too much trouble.
Looking forward to our holiday.

Our Response

And we look forward to taking you to Japan! Do let us know if you have any questions, our team is always happy to help.
Many thanks,
Jimmy, Wendy Wu Tours

Natural Treasures of China

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
No probs. Enquiry and booking went smoothly

Treasures of Malaysia Borneo & Singapore

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
As usual, very good and very helpful staff. Nothing seems too much trouble, puts one at ease and takes away all worries, which carries through in the tour.

Wonders of China

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Good
This is a review of the booking process...

Using WW made life easy. Total inclusion equals low stress. Nice!

Only 4 stars since there is often the impression that staff are flat stick and there were often minor delays (info or a reply promised by Friday but not actioned till Mon/Tue). Sometimes small errors are made so it pays to stay engaged and check everything, rather than assuming perfection. I find that if I ask, the WW staff are happy to oblige (eg getting the booking ref for the airline), but we wouldn't have been given it otherwise. Similarly we weren't advised that repeat customers got a discount, but happened to read it online... Many other travel firms are more proactive about those things.