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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Japan Uncovered

Monday 09 Mar 2026
Overview Rating:
Our Service: Excellent
Very competent and helpful staff. Good value flight upgrades offered and easy and quick to book including flight seats. As a previous customer we had a great experience touring China and our national tour guide was exceptional. Lots of good authentic local food in local restaurants. Great company for escorted tours particularly China and far east.

Silk Road Explorer

Monday 09 Mar 2026
Overview Rating:
Our Service: Excellent
I spoke to Julia on the phone. She was very professional and helpful. She offered extra days at the start and end of my proposed trip, booked airline seats, and answered all my questions. The email confirming my booking arrived within minutes. This included links to the Wendy Wu portal plus a detailed itinerary. The whole process was very clear and straightforward. I have confidence in Wendy Wu's staff and the quality of my forthcoming holiday.

A Mekong Experience

Friday 06 Mar 2026
Overview Rating:
Our Service: Excellent
Knowledgeable staff, very pleasant to deal with and provided good advice.

Wonders of China

Thursday 05 Mar 2026
Overview Rating:
Our Service: Excellent
Fantastic customer service from Stephen. We are very pleased to have booked with them. The tour offered us fantastic and includes so many extras. The company have excellent reviews for their tours. Highly recommended

Christmas in Japan - HN

Tuesday 03 Mar 2026
Overview Rating:
Our Service: Good
Our 1st guide was not the best apparently our original guide couldn't do this tour. Our next 2 were excellent . this was rated as a level 1. the long bus trips probably level 2. there was a very long bus ride several hours with our 1st comfort stop 4hrs into the trip, a bit too long for us oldies! I think the tour could be a day or so longer as it was rushed at times.
the tour was great overall and I enjoyed it .

Our Response

Hi Carol,

Thank you for taking the time to share your feedback on your Saudi Arabia tour. We’re really pleased to hear that you enjoyed the trip overall and that the latter part of the journey, with your second and third guides, helped make it a memorable experience.

We’re sorry to hear that the start of the tour didn’t quite meet expectations, and we appreciate you highlighting this. Your comments about the first guide, the longer coach journeys, and the timing of comfort stops are valuable and will be shared with our operations team for review. Saudi Arabia is a vast destination, and travel between some of the key highlights can involve longer drives, but feedback like yours helps us continue refining the pacing and overall comfort of the itinerary.

It’s great to hear that overall you still found the tour enjoyable. Thank you again for travelling with us and for sharing your thoughts.

Warm regards,
The Wendy Wu Tours Team

Singapore to Bangkok by Rail

Tuesday 03 Mar 2026
Overview Rating:
Our Service: Excellent
Outstanding, prompt and very accurate.

Highlights of Sri Lanka

Monday 02 Mar 2026
Overview Rating:
Our Service: Good
Very professional answered all our questions

Magnificent China

Monday 02 Mar 2026
Overview Rating:
Our Service: Excellent

Inspiring India

Monday 02 Mar 2026
Overview Rating:
Our Service: Excellent
Very informative and helpful. Its our 2nd holiday with Wendy Woo. Really looking forward to it.

Additional Night Hanoi|Mekong Explorer (Main Deck)

Monday 02 Mar 2026
Overview Rating:
Our Service: Excellent
In the past we did a Wendy Wu tour in China and found the whole experience wonderful now we have booked a tour for Vietnam and Cambodia for next year and so far the customer service has been fantastic.

Our Response

Dear Customer,
Thank you kindly for your wonderful review. We appreciate your loyalty and looking forward to welcome you on your tour next year.
Warm regards,
Julia @ Customer Relations Wendy Wu Tour

Georgia, Armenia & Azerbaijan

Sunday 01 Mar 2026
Overview Rating:
Our Service: Excellent
Excellent and thorough. Answered all my questions about travelling solo

Our Response

Thank you so much for your lovely 5‑star review!
We’re really glad to hear you felt the support was excellent and thorough — and that we could answer all your questions about travelling solo.
It’s wonderful to know you’re feeling confident and prepared. If anything else pops up as you get ready for your trip, we’re always here to help.

Thailand & Laos Adventure

Saturday 28 Feb 2026
Overview Rating:
Our Service: Good
Didn't book on the web as you don't get the discounts there. So rang up. Got through in two minutes and the person dealing with us (Beau) delivered what we wanted. We got the loyalty discount, the stopover we wanted and, after a few iterations, the flights we wanted. Great service

Our Response

hank you so much for your lovely review!
We’re delighted to hear that you received the great service you expect from Wendy Wu, and that Beau was able to help you secure your loyalty discount, your ideal stopover, and the flights you wanted — even after a few iterations.
We really appreciate you taking the time to share your experience.
We’re always striving to deliver a 5‑star service, so if there’s anything you feel we could have done to make your experience even better, we’d love to hear your thoughts. Your feedback genuinely helps us continue improving.
Thanks again for choosing us, and we hope you have a fantastic trip!

China Uncovered

Saturday 28 Feb 2026
Overview Rating:
Our Service: Excellent
Very likeable people in your customer service team . Informative helpful and not pushy as some travel agents can be , felt good dealing direct

Our Response

Thank you for your lovely feedback!

We’re really pleased to hear that you found the booking process easy from start to finish and that our customer service team were helpful, informative and easy to deal with. Creating a relaxed, no-pressure experience is something we aim for, so it’s great to know that came across.

We’re delighted you chose to book directly with us and hope you have a fantastic time on your tour when the adventure begins!

Kind regards,
The Wendy Wu Tours Team

Ultimate Uzbekistan

Saturday 28 Feb 2026
Overview Rating:
Our Service: Excellent
Polite, helpful and efficient service. Excellent response from staff.

Our Response

Thank you so much for your wonderful 5‑star review!
We’re delighted to hear that you received polite, helpful, and efficient service, and that our team responded quickly and supported you well.We truly appreciate you taking the time to share your experience, and we’re thrilled we could make things smooth and positive for you.
Wishing you a fantastic trip ahead, and we’re always here if you need anything!

Gems of China - Upgraded Departure, Thailand Highlights

Saturday 28 Feb 2026
Overview Rating:
Our Service: Excellent
Beau did a great job guiding us through our booking. The roadshow was great too and Keith Norman did a great job explaining and describing China. We booked Thailand too back to back.

Our Response

Thank you so much for your wonderful 5 star review!
We’re delighted to hear that Beau took great care of you throughout your booking — we’ll be sure to pass on your kind words. It’s also fantastic to hear that you enjoyed the roadshow, and that Keith brought China to life with his explanations and insights.
Booking Thailand back‑to‑back sounds incredibly exciting — what an adventure you have ahead!

We truly appreciate you choosing to travel with us and taking the time to share your experience. If there’s anything you need as you prepare for your trips, we’re always here to help.