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Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.

Rating

Customer Review

Osaka to Seoul Reverse - Balcony Cabin - Cruise & Tour

Monday 23 Feb 2026

Overview Rating:

Our Service: Excellent

Clear, informed and helpful. Were able to provide the right information and answer all the questions that we had regarding a potential holiday

Thailand Highlights

Monday 23 Feb 2026

Overview Rating:

Our Service: Excellent

Very good online presentation with follow up online session in which we asked some questions about two options.
We received a comprehensive email that day and then arranged a follow up call. On the call our service agent Arti discussed several options and we ended up booking exactly the tour we wanted and using an airline we wanted too.
Excellent service.

Our Response

Thank you so much for taking the time to share your feedback!

We’re delighted to hear that you enjoyed the online presentation and found the follow‑up session helpful. It’s wonderful to know that the email information and your call with Arti helped you explore all the options and ultimately book the tour and airline you really wanted.We’ll be sure to pass your kind words on to Arti — they’ll be thrilled to hear it!

Thank you again for choosing us, and we can’t wait to help make your upcoming adventure fantastic.
If you need anything at all in the meantime, we’re always here to assist.

Gems of China

Sunday 22 Feb 2026

Overview Rating:

Our Service: Excellent

Excellent customer service - responsive and knowledgeable.

Our Response

Thank you for taking the time to leave us your kind review and 5 stars.

We are so glad that you have found our service to be excellent - this is what we strive for every time.

We look forward to welcoming you on your tour.

Inspiring India

Sunday 22 Feb 2026

Overview Rating:

Our Service: Good

Very informative and efficient . Can’t really give a review until we’ve experienced the holiday.

Our Response

Thank you so much for your feedback!

We’re really glad to hear you found everything informative and efficient so far.
We completely understand that the real experience begins once you're on your holiday, and we hope it turns out to be everything you’re looking forward to.
If you have any questions before you travel or need any support along the way, we’re always here to help.

Japan & the Scenic South

Saturday 21 Feb 2026

Overview Rating:

Our Service: Excellent

Very friendly and efficient rep. Answering all our questions was not a problem for her. Made us feel confident in booking our first land tour with Wendy Wu.

Our Response

Thank you so much for your lovely feedback!

We’re delighted to hear that you found our representative friendly, efficient, and able to answer all your questions with ease. It’s wonderful to know that you felt confident booking your very first tour with Wendy Wu — that means a lot to us.
We’re thrilled to be part of your upcoming adventure, and we’re here for anything you need along the way.

Japan Uncovered

Friday 20 Feb 2026

Overview Rating:

Our Service: Excellent

Very helpful and proactive representative.
Alexia accommodated all our requests and sought out the best options for us.

Our Response

Thank you so much for your lovely feedback!

We’re delighted to hear that you found Alexia helpful and proactive.
It’s wonderful to know that Alexia was able to accommodate all your requests and go the extra mile to find the best options for you.
We truly appreciate you taking the time to share your experience.

If you need anything else at all, we’re always here to help.

Additional Night Saigon|Vietnam at a Glance

Thursday 19 Feb 2026

Overview Rating:

Our Service: Excellent

Wendy Wu provided my wife and I with exceptional service
We did have an issue before our trip and their empathy and understanding was exceptional

Our Response

Dear Wayne,
Thank you very much for your kind words and 5-star review. I’m sure our team will be delighted to know that their support and empathy made such a positive impact during a challenging situation.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Japan Uncovered

Thursday 19 Feb 2026

Overview Rating:

Our Service: Excellent

Very helpful and respond quickly to email queries.

Our Response

Thank you so much for your feedback!

We’re really glad to hear that you found our team helpful and that your email queries were answered quickly. Providing prompt and supportive service is always our priority, so it’s wonderful to know that we hit the mark for you.
If there’s anything more we can help with, we’re always here.

Kyrgyzstan & the World Nomad Games

Thursday 19 Feb 2026

Overview Rating:

Our Service: Excellent

Have just booked a holiday tour and can't fault the responsiveness, professionalism and ease of booking. Obviously not been on the holiday yet so can't comment on that but the booking process is easy, smooth and the on line account is easy to use.

Our Response

Thank you so much for sharing your feedback!

We’re really pleased to hear that you found the booking process smooth, responsive, and professional. It’s great to know that everything—from making the reservation to navigating your online account—has been easy and straightforward for you.

If you need anything at all in the lead‑up to your trip, we’re always here to help.

Ancient China

Thursday 19 Feb 2026

Overview Rating:

Our Service: Excellent

Excellent. Easy to follow. Prompt confirmation.

Our Response

Thank you so much for your lovely feedback!

We’re delighted to hear that you found the process excellent, easy to follow, and that your confirmation arrived promptly.
We really appreciate you taking the time to share your experience, and we’re here if you need anything else as you prepare for your trip.

Classic China

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

The booking process was excellent. We booked our trip at the Destinations travel show and despite the stand being busy our adviser Keith was very knowledgeable, helpful, and patient. We were able to book the whole trip, including flights upgrades and options all in one visit.
We have subsequently received email confirmation which matches exactly what we understood we had booked.
Hopefully the holiday itself will be as good as the services we have received up until now.

Our Response

Thank you so much for your fantastic 5‑star review!

We’re delighted to hear that your booking experience at the Destinations Travel Show was excellent. Even during such a busy event, it’s wonderful to know that Keith was knowledgeable, helpful and patient while guiding you through your full booking — including flights, upgrades and all your options.

We’re also pleased that your confirmation matched exactly what you expected.

Thank you for choosing to book with us, and we truly hope your holiday is every bit as enjoyable as the service you’ve received so far!

Angkor to the Bay

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

Excellent service and very friendly staff went and checked everything

Majestic Yangtze

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

Excellent communication from Jade.

Our Response

Thank you for taking the time to leave your 5* review.

It is great to hear that you were pleased with the service from Jade.#
We will be sure to pass this on to her.

Wonders of Indonesia

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

This was to book a trip to Indonesia in September.
The customer service operative was friendly and helpful, and drew my attention to a cheaper departure date, which I gratefully accepted.
She was very helpful throghout the subsequent booking procedure and offered to reserve my preferred seats on the four long-haul and local flights for me.
At the completion of the booking process, she promptly sent me the relevant documentation.

Our Response

Thank you so much for taking the time to leave such a wonderful 5‑star review.
We’re delighted to hear that your booking experience for your trip to Indonesia was so positive.
It’s great to know that our team member was able to assist you with finding a better-value departure date and support you throughout the booking process — including securing your preferred seats and ensuring your documents reached you promptly. Providing helpful, personalised service is exactly what we aim for, so your feedback means a lot to us.

We hope you have an incredible trip to Indonesia in September, and if there’s anything you need in the meantime, we’re always here to help.

Kruger to Cape Explored

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

Very helpful and professional experience. Cherly Johnson dealt with the booking and subsequent queries promptly and politely with attention to detail to our satisfaction.

Our Response

Thank you so much for sharing your wonderful 5‑star review. We’re delighted to hear that you had such a great booking experience.
It’s fantastic to know that Cheryl provided helpful, professional support and handled your booking and queries promptly, politely, and with great attention to detail. We’re very proud of the service she provides, and your feedback will mean a great deal to her.

We truly appreciate you choosing Wendy Wu, and we’re here if you need anything else as your trip approaches.

Why Choose Wendy Wu Tours?

Experience & expertise

New Zealand&s leading touring specialist
26+ years creating award-winning tours
Friendly, knowledgeable regional experts
Exceptional value with extraordinary experiences

Peace of mind

Seamless, end-to-end holidays
Global award-winning service
Expert National Escorts & local guides
Fully IATA-accredited and TAANZ-bonded

Don't just take our word for it

4.9* rating on independent review site Feefo
4.5* Google Reviews from real travellers
4.9* TripAdvisor rating