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Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.

Rating

Customer Review

Singapore to Bangkok by Rail

Saturday 17 Jan 2026

Overview Rating:

Our Service: Excellent

Absolutely brilliant, cannot fault the tours in any way

Our Response

Thank you for your fantastic feedback!

We are delighted to hear that you found the tours absolutely brilliant and that they met your expectations in every way. We trust your experience with Wendy Wu Tours continues to be exceptional.

Kind regards,
Jimmy
Wendy Wu Tours

Singapore to Bangkok by Rail

Monday 03 Nov 2025

Overview Rating:

Our Service: Excellent

Holiday booking service excellent. Operator provided clear explanations of options.

Singapore to Bangkok by Rail

Monday 01 Sep 2025

Overview Rating:

Our Service: Excellent

This is the fifth time we booked our travel with Wendy Wu. This speaks volumes as to how satisfying we are with the services that we received. From booking to touring, the operation was seamless. We met wonderful guides and made friends with many travellers.

Our Response

Your review means the world to us at Wendy Wu Tours. We are delighted that you regularly travel with us, it is very much appreciated. Kind regards, Jimmy, Wendy Wu Tours.

Singapore to Bangkok by Rail

Tuesday 19 Aug 2025

Overview Rating:

Our Service: Excellent

Arti was very helpful when I made my booking. I always experience great service with Wendy Wu Tours.

Our Response

That's great to hear and thanks so much for your review. Arti is one of our most experienced travel consultants and she will be delighted to hear your comments. Do let us know if you have any questions in the run up to your tour. Many thanks, Jimmy, Wendy Wu Tours.

Singapore to Bangkok by Rail

Wednesday 30 Jul 2025

Overview Rating:

Our Service: Good

Prompt and no fuss booking

Our Response

Thanks for your review, do let us know if you have any questions about your tour. Jimmy, Wendy Wu Tours.

Singapore to Bangkok by Rail

Wednesday 26 Mar 2025

Overview Rating:

Our Service: Excellent

The booking agent, Cheryl, was knowledgeable and friendly. She answered all my questions about the trip we wanted to book and found the best flight options for us. She offered to ring back the following morning to give us overnight to think it over. The following morning she rang back and booked the holiday for us. Confirmation arrived by email within a few minutes.
Now looking forward to the trip!

Singapore to Bangkok by Rail

Saturday 08 Feb 2025

Overview Rating:

Our Service: Excellent

As expected, excellent as usual. Ronseal

Singapore to Bangkok by Rail

Thursday 09 Jan 2025

Overview Rating:

Our Service: Excellent

Speedy, efficient and pleasant

Singapore to Bangkok by Rail

Thursday 04 Jul 2024

Overview Rating:

Our Service: Excellent

First rate

Singapore to Bangkok by Rail

Friday 23 Feb 2024

Overview Rating:

Our Service: Excellent

Alexis was very helpful and clarified a few things to my wife and I. She explained some options with the PO rod and cons of each

Thailand & Laos Adventure

Saturday 01 Apr 2023

Overview Rating:

Our Tour: Excellent

Excellent tour and brilliant guides. Only downsides, the hotel in Bangkok was too far away from any tourist sites and the atmospheric pollution there was dreadful. Any one with any respiratory issues would have real problems. I think that you should advise potential customers with these issues not to travel at the end at the end of the dry season when the farmers burn stubble in the dried out paddy fields. Otherwise, very enjoyable.

Thailand & Laos Adventure

Monday 30 Mar 2020

Overview Rating:

Our Tour: Good

We really loved Thailand and Laos, the accommodation was great and the trips excellent as were both our guides the only reason for not giving 5 stars is because when we arrived in Bangkok early morning after a sleepless flight we were told our room would not be ready till 2pm. We were exhausted but had to wait in the reception for 4-5 hrs even though the hotel was half empty due to coronavirus. The boat journey down the Mekong seemed to go on forever, in the itinerary it suggests the second day will be just to visit Pak Ou caves and then check into hotel but in reality we were on the boat longer than day one. Everyone on board agreed they had had enough cruising by then. Unfortunately because of the pandemic we were stuck for an extra 3 days but I would just like to say that our guide Ken was exceptional and would not leave us until we were at the airport with tickets in hand, I really do hope that you recognise his dedication and professionalism.

Thailand & Laos Adventure

Monday 02 Mar 2020

Overview Rating:

Our Tour: Good

Overall the tour was near excellent with a great itinery, good hotels and restaurants, and with both guides ('Joe' in Thailand and 'Ken' in Laos) providing a very creditable service, especially Joe who looked after us as best he could when a few 'cracks' appeared in the arrangements in Thailand.

The problems in Thailand were as follows:

1. Seven of the group, including my wife and I, had an overnight flight from London and arrived at the hotel in Bangkok at 07:00 to be told our rooms would not be ready until 14:00. The itinery states we would 'transfer...to your hotel and check-in to your room.' This largely wasted our first day in Thailand although, to our guide's credit, he remained with us and helped fill some of the time.

2. On our third day in Bangkok half of our group, including my wife and I, had to check out of the hotel room by 10:00 (the others in the group managed to arrange a room extension) although we were scheduled to travel by overnight train starting at 22:00 and not checking in to the next hotel until after lunch the next day. Fortunately our guide again stepped up to help by getting the first hotel to allow us to shower at the sauna in the afternoon.

For both the above situations, had we been aware of these before booking we would have been happy to pre-book room extensions to allow us to shower and catch some sleep rather than just killing time in some rather sweaty clothes.

3. The information in the suppled Wendy Wu Travel Guide concerning the Overnight Train is wrong or out-of-date in many respects including luggage arrangements, what can be taken on board (e.g. drinks), sleeping berths, etc. As it happened, the arrangements and facilities were better or more convenient than expected and nearly all of us in the group enjoyed the train.

Putting aside the above, my wife and I really enjoyed the tour and expect to book more tours with Wendy Wu in the future.

186

Tuesday 11 Feb 2020

Overview Rating:

Our Tour: Excellent

This holiday was packed with a huge variety of visits and excursions which were all excellent.
There are some other comments though:
1.Wendy Wu must allow at least 2 hours transfer at Bangkok Airport..
2.The number of visits to street markets could be reduced.
3.A free afternoon would be appreciated now and again
4.More time to be allowed for shopping and taking photographs
5.The level of difficulty for the tour should be increased to 2 since a number of our group had trouble walking the distances involved

Angkor to the Bay

Tuesday 26 Nov 2019

Overview Rating:

Our Tour: Good

Very well organised.
Good, varied program.
Guide for Cambodia & Vietnam very knowledgeable and helpful.

Guide in Bangkok could of been better.
Trip to Bridge over the to River Kwai/Hellfire Pass was ty far to travel (7hrs) particularly as a large part of Hellfire Pass was closed off due to a ? Landslide.

Although very interesting I Would of preferred to of done more sightseeing in Bangkok.

Why Choose Wendy Wu Tours?

Experience & expertise

New Zealand&s leading touring specialist
26+ years creating award-winning tours
Friendly, knowledgeable regional experts
Exceptional value with extraordinary experiences

Peace of mind

Seamless, end-to-end holidays
Global award-winning service
Expert National Escorts & local guides
Fully IATA-accredited and TAANZ-bonded

Don't just take our word for it

4.9* rating on independent review site Feefo
4.5* Google Reviews from real travellers
4.9* TripAdvisor rating