Reviews

Very helpful - answered my questions and responded to the alterations we needed to make.
We missed out on the Black Friday offer of upgrade to Business Class flight as per Wendy Wu advertising, but that was not customer service person's fault. The web advertisement said it was available up to 12 December (and still does on their website).

The consultant Zoe Webber was very prompt and informative with her replies via emails. We couldn’t have asked for a better experience.

An excellent experience. Very good support, particularly in the visa application process, advice regarding e-sims and how to pay in China.
The tour itself was well organised and all activities mentioned in the brochure were included when we were on the ground. The national guide was excellent. She was knowledgeable, helpful and a lovely person. The local guides were also excellent. Thoroughly recommended.

All good

Matt was very polite and helpful. He explained everything very clearly. I asked him lots of questions and he was more than happy to answer all my questions. I felt very reassured and well informed.

Excellent guidance and research for me.

Very friendly and informative, enthusiastic about the holiday and made the booking process very easy.

Tour is booked but not taken yet. It will be in March 2026. Experience so far is limited to the booking, payment and getting confirmation, itinerary, and documentation. And the phone and email communication has been very positive for me. So it's nice to start the relationship on a good footing. From what the detail tour brochure (24pages) described it's going to be fabulous. I'm looking forward to it. Exciting indeed. Just one more detail: Kylie who assisted me with the booking and subsequent communication has been superb. She's professional courteous responsive and knowledgeable in her job. Kudos to WW tours.

We knew what we wanted but the agent completed the booking including the flight selection simply and efficiently

Very Helpful

Really helpful with Cheryl who was very happy to discuss my needs and booking process. Her enthusiastic personality confirmed our excitement at doing the China tour - confirmation email came through quickly and she explained what we need to do nearer the time regarding visas.

Timely, accurate and polite, good problem solvers, made decisions in the best interests of the customer.

Prompt and helpful

Very good, Arti is knowledgeable, personable, and non pushy. Great experience so far, and very excited about our trip of a lifetime next year.

Just got back from china and couldn’t recommend the tour guides enough