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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

China Uncovered

Saturday 25 Jul 2026
Overview Rating:
Our Service: Excellent
I knew I wanted to visit China and what I wanted to achieve however, uncertain of how to organise.
My Wendy Wu trip organiser listened to my intended itinerary and within the brief put together a plan, over the next few days with suggestions and alterations a trip put together.
An impossible task for me alone, achieved !
Thankyou

Our Response

Thank you for this lovely review. I was really pleased to read that you felt supported from the very start. Planning a trip to China can feel daunting, especially when you have a clear idea of what you want but no easy way to join the dots. That is exactly where we step in!

Cheryl who made the booking for your was delighted to read your feedback.

Do let us know if you have any questions regarding your tour, we're always happy to help.
Thanks,
Jimmy
Wendy Wu Tours


Glories of China

Thursday 23 Jul 2026
Overview Rating:
Our Service: Excellent
I made two phone calls to customer services (Julia) enquiring about the Glories of China Tour. Julia was very helpful and understood the concerns I had about logistics. She was able to allay those concerns and provide reassurances . This was extremely helpful and has allowed me to progress to a booking . Excellent customer services help .

Our Response

Thanks so much for your feedback and Julia will be delighted to hear that you were happy with her service.

Do let us know if you have any questions, no matter how small, about your forthcoming tour. We're always happy to help.

Kind regards

Jimmy, Wendy Wu Tours

Gems of China - Upgraded Departure

Thursday 23 Jul 2026
Overview Rating:
Our Service: Excellent
Friendly, efficient and gave all the information we asked for and needed.

Our Response

Thanks so much for your 5 star rating and your review. It is very much appreciated.

Jimmy, Wendy Wu Tours

New Horizons of China

Tuesday 21 Jul 2026
Overview Rating:
Our Service: Excellent
I spoke to a really friendly and helpul lady who made the whole booking experience easy.

Our Response

That'll be our Beau! Thanks so much for your feedback, Beau was delighted to hear you were happy with her service.
Do let us know if you have any questions regarding your tour, we're always happy to help.
Thanks,
Jimmy, Wendy Wu Tours

Discover China by Rail

Tuesday 21 Jul 2026
Overview Rating:
Our Service: Excellent
I receive great service from the team. they are always so helpful

Wonders of China - Upgraded Departure

Monday 20 Jul 2026
Overview Rating:
Our Service: Excellent
We have not actually been on holiday with Wendy Wu Tours as yet but if the holiday is as good the booking process we are in for a great holiday in China. Knowledgeable and efficient staff.

Our Response

That's wonderful to hear and thanks so much for your 5 star review. Please give us a call if you have any questions regarding your tour, our team are always happy to help!
Many thanks,
Jimmy, Wendy Wu Tours

Magnificent China

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Hope Harrison was very efficient, helpful and friendly in helping us book our Wendy Wu Tour to China. Thank you

Magnificent China

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Service received is always great, whether it be on the phone, email or personally at the Auckland office.

Wendy Wu delivers just like they say.

Awaiting to take my first tour with them in August 2026.

Already booked my second tour with them for September 2026.

I trust them to deliver all day every day.

Natural Treasures of China

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
No probs. Enquiry and booking went smoothly

Wonders of China

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Good
This is a review of the booking process...

Using WW made life easy. Total inclusion equals low stress. Nice!

Only 4 stars since there is often the impression that staff are flat stick and there were often minor delays (info or a reply promised by Friday but not actioned till Mon/Tue). Sometimes small errors are made so it pays to stay engaged and check everything, rather than assuming perfection. I find that if I ask, the WW staff are happy to oblige (eg getting the booking ref for the airline), but we wouldn't have been given it otherwise. Similarly we weren't advised that repeat customers got a discount, but happened to read it online... Many other travel firms are more proactive about those things.

Gems of China

Thursday 09 Jul 2026
Overview Rating:
Our Service: Excellent
Jade was lovely. She was professional and made the whole booking process quick and easy

Our Response

Our lovely Jade! She will be delighted to hear about your comments and I'll make sure a copy of your feedback is sent to her.

Thanks so much for your review and do give us a call if you have any questions regarding your tour.

Kind regards.

Jimmy, Wendy Wu Tours.

Japan Uncovered

Saturday 04 Jul 2026
Overview Rating:
Our Service: Good
Effecient and knowledgable.
Service the same as 10 years ago when went to China with Wendy Wu

Our Response

That's great to hear! Thanks so much for your review and please just give us a call if you have any questions about your tour. Thanks, Jimmy, Wendy Wu Tours.

Gems of China - Upgraded Departure

Thursday 02 Jul 2026
Overview Rating:
Our Service: Excellent
Went to Sligo to purchase holiday from the Wendy Wu pop up shop at the over 50's show at the Radisson Blu hotel

Had excellent advice and help

Our Response

That's great to hear and thanks so much for your review! Please feel free to get in touch if you have any questions about your tour. Thanks, Jimmy, Wendy Wu Tours.

China Delights

Wednesday 01 Jul 2026
Overview Rating:
Our Service: Good
I have had a couple of conversations including a Zoom call with staff from Wendy Wu and two of them were very pleasant, helpful and informative. However, the person I spoke to you yesterday when I booked seemed somewhat brusque, indifferent and not particularly interested in answering my questions which was disappointing.

Our Response

Hi there, I am so sorry to hear this. I've asked our Sales Manager, Andy, to get in touch with you in the next few days to discuss this with you in more detail. Many thanks for letting us know, we really appreciate it. Kind regards, Jimmy, Wendy Wu Tours.

Gems of China

Tuesday 30 Jun 2026
Overview Rating:
Our Service: Excellent
I recently booked the Gems of China tour for next year, but want to stop over on the way out and on our return. The staff have been very helpful with advice and suggestions.

Our Response

Thank you for taking the time to share your experience of booking with us. We are delighted to hear that you have chosen our Gems of China tour for next year, it is a wonderful itinerary, and we are confident it will be a journey to remember.

We are particularly pleased that our team were able to offer helpful advice and suggestions regarding your stopover requests. We fully appreciate that adding a personal touch to your outward and return travel can make all the difference to the overall holiday experience, and we are always happy to assist with such tailored arrangements.

Should you have any further questions or require additional adjustments as your departure date approaches, please do not hesitate to reach out. Our team remain on hand to ensure every detail is exactly as you wish.

We truly value your feedback and look forward to helping you finalise what promises to be a memorable adventure.

Thanks,
Jimmy, Wendy Wu Tours