Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on Feefo.

Rating

Customer Review

Grand Tour of China

Monday 10 Nov 2025

Overview Rating:

Our Service: Excellent

Tour is booked but not taken yet. It will be in March 2026. Experience so far is limited to the booking, payment and getting confirmation, itinerary, and documentation. And the phone and email communication has been very positive for me. So it's nice to start the relationship on a good footing. From what the detail tour brochure (24pages) described it's going to be fabulous. I'm looking forward to it. Exciting indeed. Just one more detail: Kylie who assisted me with the booking and subsequent communication has been superb. She's professional courteous responsive and knowledgeable in her job. Kudos to WW tours.

Enchanting China

Sunday 09 Nov 2025

Overview Rating:

Our Service: Excellent

We knew what we wanted but the agent completed the booking including the flight selection simply and efficiently

Wonders of China

Sunday 09 Nov 2025

Overview Rating:

Our Service: Excellent

Very Helpful

New Horizons of China

Friday 07 Nov 2025

Overview Rating:

Our Service: Excellent

Really helpful with Cheryl who was very happy to discuss my needs and booking process. Her enthusiastic personality confirmed our excitement at doing the China tour - confirmation email came through quickly and she explained what we need to do nearer the time regarding visas.

Ultimate China

Friday 07 Nov 2025

Overview Rating:

Our Service: Excellent

Timely, accurate and polite, good problem solvers, made decisions in the best interests of the customer.

Additional Night Beijing|Ultimate China

Friday 07 Nov 2025

Overview Rating:

Our Service: Good

Prompt and helpful

Enchanting China

Wednesday 05 Nov 2025

Overview Rating:

Our Service: Excellent

Very good, Arti is knowledgeable, personable, and non pushy. Great experience so far, and very excited about our trip of a lifetime next year.

Namibia Adventure

Saturday 01 Nov 2025

Overview Rating:

Our Service: Excellent

Just got back from china and couldn’t recommend the tour guides enough

China & Tibet Discovery

Tuesday 28 Oct 2025

Overview Rating:

Our Service: Excellent

Very friendly and informative booking clerk

Additional Night Cairo (Pre Tour)|Dreams of Egypt

Sunday 26 Oct 2025

Overview Rating:

Our Service: Excellent

Travelled through China with Wendy Wu now going to visit Egypt. Have recommended Wendy Wu to lots of friends because of their excellent service.

Magnificent China

Saturday 18 Oct 2025

Overview Rating:

Our Service: Excellent

Friendly, efficient

Our Response

Thanks very much for your 5 star review. It is very much appreciated. Jimmy, Wendy Wu Tours

Enchanting China

Friday 17 Oct 2025

Overview Rating:

Our Service: Good

Friendly phone consultants. Seem to know their products well. They were immediately familiar with the tour, timings and flight options.

Prior to booking submitted a couple of quick information requests via the web site, disappointing that neither were responded to.

I didn’t realise I could review all the flight options by starting to make a booking on line. You have to enter full names of all passengers before you get to that level of information. It would be helpful if it was more obvious that this information was available and if it could be accessed without having to put all the passenger details in when you’re not yet ready to actually book.

Our Response

Thank you for taking the time to share your feedback. We’re so pleased to hear that you found our phone consultants friendly and knowledgeable; it’s great to know they were able to assist you with your tour and flight options.

We’re sorry to hear, however, that your online information requests weren’t responded to; that’s certainly not the experience we aim to provide, and we’ll be reviewing this with our web team. Your comments about the booking process and visibility of flight options are also very helpful, and we’ll look at how we can make this clearer and easier for future customers.

Thank you again for your thoughtful review, we really appreciate it. Kind regards, Jimmy, Wendy Wu Tours

Magnificent China

Friday 17 Oct 2025

Overview Rating:

Our Service: Excellent

Vanessa and Zoe were very easy to deal with. They were very happy to explore any avenues we asked about. I talked you Ness on a public holiday so that’s good service. Thanks

China Delights

Wednesday 15 Oct 2025

Overview Rating:

Our Service: Excellent

Very helpful and easy to talk to. Make everything very clear and understanding.

Our Response

That's great to hear, Sean, and thanks for submitting your review. We're always happy to help so please let us know if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Magnificent China

Wednesday 15 Oct 2025

Overview Rating:

Our Service: Good

We changed the tour we wanted and it took a little work to get it sorted.
We were doing it all over the internet so it was a bit difficult.