Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on Feefo.

Rating

Customer Review

A China Experience|Additional Night Osaka|Japan Uncovered

Wednesday 24 Dec 2025

Overview Rating:

Our Service: Excellent

Great service from Cameron. We had picked our tours and dates but Cameron was able to explain finer details to help us make the best choice for our trip. Happy with the over phone service.

Ultimate China

Sunday 21 Dec 2025

Overview Rating:

Our Service: Excellent

Just so easy to deal with, lovely and helpful.

Our Response

Thank you so much for your kind feedback, Kaye. We're delighted that booking with us was such a smooth and enjoyable experience. Our team loves helping customers plan their perfect trip!

We can't wait to welcome you on your tour soon. If you have any questions before you travel, please don't hesitate to get in touch.

Thank you for choosing Wendy Wu Tours!

Magnificent China

Saturday 13 Dec 2025

Overview Rating:

Our Service: Good

Matt was very professional and efficient when dealing with my booking

Our Response

Thank you for taking the time to leave us a review. We really do appreciate this.

We will be sure to pass on your comments to Matt.

China & Tibet Discovery

Thursday 11 Dec 2025

Overview Rating:

Our Service: Excellent

So far quite good

Gems of China

Sunday 07 Dec 2025

Overview Rating:

Our Service: Good

Easy to talk to the staff either by phone or email.

Additional Night Beijing|Additional Night Shanghai|Wonders of China

Sunday 07 Dec 2025

Overview Rating:

Our Service: Excellent

excellent - booked our air fares exactly as we'd requested and at the sale fee as indicated on the internet

Glories of China

Thursday 04 Dec 2025

Overview Rating:

Our Service: Excellent

Every question I had about the tour was answered. The tour I booked to China was great and on the holiday there were no problems at all. Everything worked like clockwork and I would be happy to use them again.

Glories of China

Sunday 30 Nov 2025

Overview Rating:

Our Service: Excellent

Quick response to questions.
Pleasant, knowledgeable and informative consultant on the phone.

Wonders of China

Sunday 30 Nov 2025

Overview Rating:

Our Service: Excellent

Great service, very helpful, so far excellent. First time solo.

China Delights

Wednesday 26 Nov 2025

Overview Rating:

Our Service: Excellent

very friendly and efficient

Gems of China

Tuesday 25 Nov 2025

Overview Rating:

Our Service: Good

Very helpful - answered my questions and responded to the alterations we needed to make.
We missed out on the Black Friday offer of upgrade to Business Class flight as per Wendy Wu advertising, but that was not customer service person's fault. The web advertisement said it was available up to 12 December (and still does on their website).

Magnificent China

Tuesday 25 Nov 2025

Overview Rating:

Our Service: Excellent

The consultant Zoe Webber was very prompt and informative with her replies via emails. We couldn’t have asked for a better experience.

China Delights

Monday 24 Nov 2025

Overview Rating:

Our Service: Excellent

An excellent experience. Very good support, particularly in the visa application process, advice regarding e-sims and how to pay in China.
The tour itself was well organised and all activities mentioned in the brochure were included when we were on the ground. The national guide was excellent. She was knowledgeable, helpful and a lovely person. The local guides were also excellent. Thoroughly recommended.

Grand Tour of China

Thursday 20 Nov 2025

Overview Rating:

Our Service: Good

All good

Gems of China

Sunday 16 Nov 2025

Overview Rating:

Our Service: Excellent

Matt was very polite and helpful. He explained everything very clearly. I asked him lots of questions and he was more than happy to answer all my questions. I felt very reassured and well informed.