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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Grand Tour of China

Tuesday 07 Apr 2026
Overview Rating:
Our Service: Excellent
I would like to take a moment to share my sincere appreciation for Zoe and the outstanding service she provided while assisting with my upcoming China tour booking.

Zoe’s kindness and friendly nature made the entire process smooth and enjoyable. She was patient, attentive, and always willing to go the extra mile to ensure all my questions were answered. Her in-depth knowledge of the tour options and travel arrangements gave me great confidence in my choices, and her clear explanations made everything easy to understand.

What stood out most was her genuine willingness to help. From the initial enquiry through to finalising the booking, Zoe was consistently professional, responsive, and thoughtful in her approach. She made what could have been a complex process feel effortless. Zoe has helped me with my other bookings to Vietnam and Thailand.

Zoe is truly an asset to your team, and I’m very grateful for her assistance. I look forward to my upcoming trip knowing everything has been arranged so well.

Our Response

Dear Jo-Anne,
Thank you very much four your glowing 5-star review! I am sure Zoe will be delighted to read you lovely comments. We are glad that Zoe's knowledge, professionalism and genuine care made such a positive impact on your experience with Wendy Wu Tours. We appreciate your loyalty and support. Looking forward to welcome you on your next adventure soon!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Gems of China

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
Excellent service great customer service and good pricing.
documentation is fantastic.

Our Response

That's great to hear and do let us know if you have any questions about your tour. Thanks, Jimmy, Wendy Wu Tours.

Gems of China

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
Great service , very organised

Our Response

So glad everything went smoothly for you and thanks a million for the lovely feedback. Jimmy, Wendy Wu Tours.

Wonders of China

Sunday 22 Mar 2026
Overview Rating:
Our Service: Excellent
I had interactions with three different personnel of Wendy Wu and they are all very polite, patient and helpful to me and my wife. Our questions mainly revolved around taking SIA airline instead of Cathay Pacific Airline because we wanted to stop at Singapore for a few days on the way back.

Our Response

Dear Kian,
Thank you very much for your kind words and 5 star review. We are happy to learn that could assist you and your wife with your enquiries. Looking forward to welcome you on our tour soon!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Additional Night Shanghai|Enchanting China

Tuesday 17 Mar 2026
Overview Rating:
Our Service: Excellent
Friendly, efficient, most helpful.

Our Response

Dear Alan,
Thank you for your 5-star review. Your kind feedback means so much to us.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Japan Uncovered

Monday 09 Mar 2026
Overview Rating:
Our Service: Excellent
Very competent and helpful staff. Good value flight upgrades offered and easy and quick to book including flight seats. As a previous customer we had a great experience touring China and our national tour guide was exceptional. Lots of good authentic local food in local restaurants. Great company for escorted tours particularly China and far east.

Our Response

That's great to hear and thanks so much for your five star review. Jimmy, Wendy Wu Tours.

Wonders of China

Thursday 05 Mar 2026
Overview Rating:
Our Service: Excellent
Fantastic customer service from Stephen. We are very pleased to have booked with them. The tour offered us fantastic and includes so many extras. The company have excellent reviews for their tours. Highly recommended

Additional Night Hanoi|Mekong Explorer (Main Deck)

Monday 02 Mar 2026
Overview Rating:
Our Service: Excellent
In the past we did a Wendy Wu tour in China and found the whole experience wonderful now we have booked a tour for Vietnam and Cambodia for next year and so far the customer service has been fantastic.

Our Response

Dear Customer,
Thank you kindly for your wonderful review. We appreciate your loyalty and looking forward to welcome you on your tour next year.
Warm regards,
Julia @ Customer Relations Wendy Wu Tour

China Uncovered

Saturday 28 Feb 2026
Overview Rating:
Our Service: Excellent
Very likeable people in your customer service team . Informative helpful and not pushy as some travel agents can be , felt good dealing direct

Our Response

Thank you for your lovely feedback!

We’re really pleased to hear that you found the booking process easy from start to finish and that our customer service team were helpful, informative and easy to deal with. Creating a relaxed, no-pressure experience is something we aim for, so it’s great to know that came across.

We’re delighted you chose to book directly with us and hope you have a fantastic time on your tour when the adventure begins!

Kind regards,
The Wendy Wu Tours Team

Gems of China - Upgraded Departure, Thailand Highlights

Saturday 28 Feb 2026
Overview Rating:
Our Service: Excellent
Beau did a great job guiding us through our booking. The roadshow was great too and Keith Norman did a great job explaining and describing China. We booked Thailand too back to back.

Our Response

Thank you so much for your wonderful 5 star review!
We’re delighted to hear that Beau took great care of you throughout your booking — we’ll be sure to pass on your kind words. It’s also fantastic to hear that you enjoyed the roadshow, and that Keith brought China to life with his explanations and insights.
Booking Thailand back‑to‑back sounds incredibly exciting — what an adventure you have ahead!

We truly appreciate you choosing to travel with us and taking the time to share your experience. If there’s anything you need as you prepare for your trips, we’re always here to help.

Classic China

Saturday 28 Feb 2026
Overview Rating:
Our Service: Excellent
The booking service was very good, all my questions were answered by a knowledgeable and professional lady. A very smooth booking service.

Our Response

Thank you so much for your fantastic 5‑star review!
We’re delighted to hear that your booking experience was seamless and that all your questions were answered clearly by our knowledgeable and professional team member. It’s wonderful to know the process felt smooth from start to finish.We truly appreciate you taking the time to share your experience, and we’re thrilled to have you travel with us.

If there’s anything else you need as you prepare for your trip, we’re always here to help.

Wonders of China

Friday 27 Feb 2026
Overview Rating:
Our Service: Excellent
Cheryl Johnson was a fantastic help when booking our trip. She explained the booking process as we went along and was very knowledgeable.

Our Response

Thank you so much for your wonderful 5‑star review! We’re delighted to hear that Cheryl Johnson was such a fantastic help when booking your trip. It’s great to know she guided you clearly through the process and that her knowledge made everything easier for you.
We really appreciate you taking the time to share your experience, and we’re thrilled to have you travelling with us.

If you need anything else as your trip approaches, we’re always here to help.

Grand Tour of China

Thursday 26 Feb 2026
Overview Rating:
Our Service: Excellent
Liz is always great this will be trip 5 we have seen Asia with Wendy Wu Tours
China, India, Vietnam,Cambodia, Thailand and now after 10 years back to China looking older and with more grey but still looking forward to the next Wendy Wu adventure with comfort.

Gems of China

Thursday 26 Feb 2026
Overview Rating:
Our Service: Excellent
Really easy, friendly and professional, nothing was a problem. We had a couple of requests that were accommodated, excellent

Our Response

Hi Paul,

Thank you very much for your kind feedback!

We’re delighted to hear that you found the service easy, friendly, and professional, and that your requests were accommodated without any hassle. That’s exactly the experience we aim to provide.

We hope you have an amazing time when your tour comes around. If there’s anything you need in the meantime, please don’t hesitate to get in touch.

Best regards,
The Wendy Wu Tours Team

Grand Tour of China

Wednesday 25 Feb 2026
Overview Rating:
Our Service: Excellent
Easy transition to booking the trip ,the wait will be the hard part but looking forward to it.

Our Response

Hi Gary,

Thanks so much for the five stars!

We’re really pleased to hear you found the booking process easy — now it’s just the waiting that begins! We promise it’ll be worth it, and there’s plenty to look forward to as your trip approaches.

If you need anything at all while you’re counting down, just let us know.

Best wishes,
The Wendy Wu Tours Team 😊