Reviews

Excellent, knowledgeable and very helpful

They answered our queries promptly and the paperwork was completed very quickly.

Prompt communication in answering questions

Initial contact could have been more positive but good after that

Natasha our travel consultant provided an excellent service, very polite and knowledgeable a real pleasure to do business with. Nothing was too much trouble for her.

Friendly, helpful and efficient. Filled me with confidence that I was doing the right thing booking with this company.

This will be our 4th holiday with Wendy Wu and they offer extremely varied, comprehensive worldwide tours for excellent value compared to their competitors.

Excellent advisor

excelent tour to Vietnam, well organised, great value and our Tour guide lex was first class and nothing was too much trouble for him

Vietnam at Christmas, Excellent Experience
From start to finish Vietnam at Christmas was amazing,
The tour group, Local Guide Loc, we must have been blessed as the weather was excellent only one day of rain.
Tour Group 11/10 Guide 11/10 Hotels 8/10 Food 8/10
Itineary10/10
Faboulous experience on Christmas in Vietnam,

Date of experience: 15 December 2022

Service rating :

Jason Gao (National guide) was amazing and local Guide Susan in Chengdu and Andy in Beijing were good/

Product :

Hotels at Beijing and Xi'an were good, especially the Boffo L in Xi'an (which we believe was brand new to Wend Wu Tours). Hotel in Chengdu was disappointing - staff did not speak much English, not very helpful, room was disappointing.

Very good tour of the highlights of China. The guides couldn’t do enough to accommodate everyone and deserve a special mention. The hotels flights and coaches were all of a good standard. There was plenty of variety in the meals. In terms of drinks offered we were restricted to the same high sugar fizzy drinks or nothing which may need looking into. There were no sugar free options available. Despite this being marketed at a level 1 physical activity tour it involved a lot of walking on hilly areas and mountain ascent due to itenerary which was physically demanding and we were not prewarned about this. Overall it is a good value tour and perfect for an insight into China. I would book with Wendy Wu again and recommend them to family and friends.

We booked our dream holiday to China- In Pursuit of Pandas Tour -Christmas/New year and what an Unforgettable experience it was!!! From start to finish we were looked after by Jason are national guide who was an absolute star.My husband has a shellfish allergy which I was concerned bout but Jason phoned ahead every restaurant we visited to inform them-and every restaurant we visited the food was delicious and plentiful. Our Itinary changed slightly which we were informed of on the first day but the substituted tours were excellent.
I could sit here and still be singing this tours praises til next Christmas so to summarise- Definitely Recommend and looking to go to Vietnam next!

Service rating :

Tour guide was excellent.

Product :

I felt I spent too much time in cities, in traffic jams or on motorways and never got to see the real China. Would liked to have spent a couple of days in a more relaxing small town and to have seen the countryside. The food was excellent but always eaten in a hurry. In fact, we always seemed to be in a hurry. I came home exhausted and it has taken me two weeks to recover, but I am glad I went. Wendy Wu is very organised and professional.

Service rating :

The staff at the Wendy Wu office were very efficient, knowledgeable and courteous while tour guides worked hard and made sure that everything ran smoothly and all our needs were met.

Product :

An outstanding tour with comfortable accommodation, spectacular tourist sights, delicious food and amusing entertainment. There was no time to be bored and all the arrangements ran like clockwork.