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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Gems of China - Upgraded Departure, Thailand Highlights

Saturday 28 Feb 2026
Overview Rating:
Our Service: Excellent
Beau did a great job guiding us through our booking. The roadshow was great too and Keith Norman did a great job explaining and describing China. We booked Thailand too back to back.

Our Response

Thank you so much for your wonderful 5 star review!
We’re delighted to hear that Beau took great care of you throughout your booking — we’ll be sure to pass on your kind words. It’s also fantastic to hear that you enjoyed the roadshow, and that Keith brought China to life with his explanations and insights.
Booking Thailand back‑to‑back sounds incredibly exciting — what an adventure you have ahead!

We truly appreciate you choosing to travel with us and taking the time to share your experience. If there’s anything you need as you prepare for your trips, we’re always here to help.

Gems of China

Thursday 26 Feb 2026
Overview Rating:
Our Service: Excellent
Really easy, friendly and professional, nothing was a problem. We had a couple of requests that were accommodated, excellent

Our Response

Hi Paul,

Thank you very much for your kind feedback!

We’re delighted to hear that you found the service easy, friendly, and professional, and that your requests were accommodated without any hassle. That’s exactly the experience we aim to provide.

We hope you have an amazing time when your tour comes around. If there’s anything you need in the meantime, please don’t hesitate to get in touch.

Best regards,
The Wendy Wu Tours Team

Gems of China

Sunday 22 Feb 2026
Overview Rating:
Our Service: Excellent
Excellent customer service - responsive and knowledgeable.

Our Response

Thank you for taking the time to leave us your kind review and 5 stars.

We are so glad that you have found our service to be excellent - this is what we strive for every time.

We look forward to welcoming you on your tour.

Gems of China

Saturday 07 Feb 2026
Overview Rating:
Our Service: Excellent
fantastic everything you could want in a holiday. One thing you should be able to tip who you want and give it to that special person who has made your experience that much better and not be told how much gratuities that you have to pay

Our Response

Dear Customer,
Thank you for your lovely 5-star review. We are thrilled that your holiday was fantastic. We appreciate and value your feedback as it will helps us to refine our tours.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Gems of China

Wednesday 04 Feb 2026
Overview Rating:
Our Service: Excellent
Face-to-face advice on the holiday we were interested in was helpful and informative, as were answers to queries online.Helpful

Our Response

Thank you so much for your lovely review!
We’re delighted to hear that the face‑to‑face holiday advice was helpful and informative, and that your online queries were answered just as clearly.

We really appreciate your feedback and are always here to help with anything you need

Gems of China

Wednesday 28 Jan 2026
Overview Rating:
Our Service: Excellent
Jade provided a good amount of information and was responsive to additional requests for further information.

Follow up from Andrew with a further incentive of a discount, resulted in a booking.

Gems of China

Sunday 25 Jan 2026
Overview Rating:
Our Service: Excellent
Good tour information regarding a trip to China. Helpful and prompt service.

Gems of China , Japan Uncovered

Monday 19 Jan 2026
Overview Rating:
Our Service: Excellent
Booking a holiday that met our needs and fitted with our timetable was far easier than we expected

Gems of China

Friday 09 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent knowledge, very helpful polite and courteous.

Our Response

Many thanks for your review!

Do let us know if you have any questions regarding your tour.

Kind regards

Jimmy
Wendy Wu Tours

Gems of China

Sunday 07 Dec 2025
Overview Rating:
Our Service: Good
Easy to talk to the staff either by phone or email.

Gems of China

Tuesday 25 Nov 2025
Overview Rating:
Our Service: Good
Very helpful - answered my questions and responded to the alterations we needed to make.
We missed out on the Black Friday offer of upgrade to Business Class flight as per Wendy Wu advertising, but that was not customer service person's fault. The web advertisement said it was available up to 12 December (and still does on their website).

Gems of China

Sunday 16 Nov 2025
Overview Rating:
Our Service: Excellent
Matt was very polite and helpful. He explained everything very clearly. I asked him lots of questions and he was more than happy to answer all my questions. I felt very reassured and well informed.

Gems of China

Tuesday 23 Sep 2025
Overview Rating:
Our Service: Excellent
Matt was excellent helped me to cross reference my original booking with a new booking very helpful friendly and polite Thank you

Gems of China

Saturday 23 Aug 2025
Overview Rating:
Our Service: Excellent
Informative presentation from Keith, he obviously enjoys what he does and shared his enthusiasm.
Booked with Natasha, a lovely young lady who clearly knew her way around the flight websites as we wanted different times and layovers which weren’t the usual ones!
Happy with our final holiday choices

Our Response

Thank you so much for your feedback! We’re delighted to hear that Keith’s presentation was both informative and enjoyable, and that his enthusiasm shone through. He'll be very pleased to read that!

We’re also delighted that Natasha was able to help you navigate the flights to find the perfect options for your holiday. It’s great to know that you’re happy with your final choices, we are sure your tour will be everything you’re hoping for and more.

Thank you again for sharing your experience. Kind regards, Jimmy, Wendy Wu Tours

Gems of China

Saturday 09 Aug 2025
Overview Rating:
Our Service: Excellent
First experience with them at one of their Roadshows and thought they seem an excellent company…
Had not heard of them before but the presentation was very informative and made us change our mind on a trip we had already seen to book with a different company but after seeing what a great company and how much they put into their tours and the way they look after you with local tour guides etc it was a no brainer we completely changed our minds and booked our trip to China with them and so pleased we have and Julia and the team were very helpful and friendly so glad we found Wendy Wu

Our Response

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted that you discovered us at one of our Roadshows and that the presentation gave you the confidence to book your China adventure with us. It’s wonderful to hear that Julia and the team made the process so easy and welcoming for you. We can’t wait for you to experience all that China has to offer with our expert local guides by your side. Wishing you a fantastic trip, and we’re so glad you found Wendy Wu Tours! Kind regards, Jimmy, Wendy Wu Tours.