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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Best of Japan

Thursday 11 Jun 2026
Overview Rating:
Our Service: Excellent
Been with Wendy twice now and have had wonderful experiences. Excellent tour guide and local guides , well thought out itineraries and completely looked after throughout .
Wendy has an excellent brand reputation thoroughly deserved .
Have just booked for Japan !

Our Response

And we love you too! We're delighted that you have booked Japan with us, Paul, and do let us know if you have any questions before you go. Kind regards as always, Jimmy, Wendy Wu Tours.

Japan Uncovered

Wednesday 10 Jun 2026
Overview Rating:
Our Service: Excellent
I called to discuss trip, the agent was friendly and knowledgeable

Our Response

That's great to hear and do let us know if you have any questions before you go. Thanks, Jimmy, Wendy Wu Tours.

China by Land, Japan by Sea

Monday 08 Jun 2026
Overview Rating:
Our Service: Excellent
Great up to now.
We booked online, but had a question , and someone phoned back fairly quickly, and was able to help us.

Our Response

Really glad to hear you’ve had a great experience so far – and it’s good to know we were quick on the phone when you needed us. If anything else pops up before the trip, please just give us a call. Many thanks!

Jimmy, Wendy Wu Tours

Japan Uncovered

Thursday 04 Jun 2026
Overview Rating:
Our Service: Excellent
Very professional advisor who was able to offer advice and was able to answer all my questions, a follow up email confirmed our discussion, so we were able to make an informed choice thank you.

Our Response

Thank you very much for your review and do let us know if you have any questions before your tour commences. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Tuesday 02 Jun 2026
Overview Rating:
Our Service: Excellent
we went to China with them and nothing was too much trouble . highly recommend.

Jewels of Japan

Tuesday 02 Jun 2026
Overview Rating:
Our Service: Excellent
From initial contact to booking we were both very impressed with the way our questions and concerns were dealt with. All information was clearly passed on to us and we never felt under pressure to sign up before we were ready. Friendly and helpful representative, not kept waiting on the phone.

Japan by Rail

Tuesday 02 Jun 2026
Overview Rating:
Our Service: Excellent
Very efficient as normal
Answered all questions quickly

Our Response

Hi,

Thanks for your review. We are pleased to hear you had a good experience booking your trip to Japan.

Have a fantastic time on Japan by Rail!

Many thanks,
The Wendy Wu Tours Team

China by Land, Japan by Sea

Thursday 28 May 2026
Overview Rating:
Our Service: Excellent
After being told by a travel agent in Ireland that there was no availability on the tour I was interested in, I called wendy wu,s head office and had my tour booked in no time at all, no problem. I couldn't be happier. Steve couldn't have been more efficient.

Japan Uncovered

Wednesday 27 May 2026
Overview Rating:
Our Service: Excellent
Friendly snd efficient

Japan Uncovered

Saturday 16 May 2026
Overview Rating:
Our Service: Excellent
Helpful and informative booking staff. Were able to meet our requirements and offer advice

Discover Japan

Friday 15 May 2026
Overview Rating:
Our Service: Excellent
The whole trip just undertaken with Wendy Wu was excellent. I’ve now booked another tour with them for next year, and all is good.

Experience Japan - HN

Wednesday 06 May 2026
Overview Rating:
Our Service: Excellent
Very helpful nothing was too much trouble. The tour was explained perfectly. Katie my assistant was just lovely and got back to me promptly with any questions I had.
Would definitely recommend travelling with WendyWu tours and I plan to travel with them again in the future.

Our Response

Thank you for your lovely review. We’re delighted to hear Katie was so helpful and prompt in answering your questions, and that the tour was explained clearly. It’s great to know you would recommend us and are already planning to travel with Wendy Wu Tours again.

Japan Uncovered

Saturday 02 May 2026
Overview Rating:
Our Service: Excellent
Happy with the service I received during my initial booking. It has been very informative. Communication has been excellent.. The only issue I experienced was with My Portal App, I don’t receive any information from the app to inform me that my submitted item has transferred ok. It says it’s submitted whether it’s correct or not.

Our Response

Dear Customer,
Thank you very much for your kind feedback. We are delighted to hear you were happy with the service, clear communication and the information provided during your booking process.
We also appreciate you highlighting your experience with the My Portal App and will ensure this is shared with the relevant team for review.
Thank you for choosing Wendy Wu Tours.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Spirit of Kyrgyzstan

Friday 01 May 2026
Overview Rating:
Our Service: Excellent
A bit of a hiccup on day one of the first Ecuador trip created, which I feel sure was rectified on later tours, but otherwise perfect on each and every tour that I have done; China; Japan x 2; Ecuador + Galapagos; Vietnam [though here, too much regarding the war and not enough beautiful scenery for my liking, but fabulous boat trip down the Mekong and in Halong Bay]; and most recently Uzbekistan. I have also booked next year in Kyrgyzstan with Wendy Wu. and have wishes for future trips that Wendy Wu do. They look after you throughout the day from Breakfast through Evening Meal and as I get older, I feel the need for the reassurance and trust they give me.

In Depth Japan - Balcony Cabin - Cruise & Tour

Tuesday 28 Apr 2026
Overview Rating:
Our Service: Excellent
Their ordering system is excellent, knowlegable staff new all the answers. Offered opions no pressure to book.