Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Rating

Customer Review

China By Rail & Japan By Sea - Balcony Cabin - Cruise & Tour

Sunday 15 Jun 2025

Overview Rating:

Our Service: Excellent

A very helpful person who sorted our query very quickly.

Japan Uncovered

Sunday 01 Jun 2025

Overview Rating:

Our Service: Excellent

We rang to make a reservation for a holiday next year. The representative was very efficient and made the booking for us. It was straightforward.

Japan by Rail

Friday 30 May 2025

Overview Rating:

Our Service: Excellent

Our advisor, Beau, was very helpful and responsive.

Japan by Rail

Thursday 29 May 2025

Overview Rating:

Our Service: Excellent

Very easy to book and contact re queries beforehand. Did not spend ages being passed from pillar to post when telephoned

Japan Uncovered

Tuesday 27 May 2025

Overview Rating:

Our Service: Excellent

Excellent service helpful staff. Looking forward to my holiday next year!

Japan Uncovered - HN

Monday 26 May 2025

Overview Rating:

Our Service: Excellent

Colleagues on telephone extremely helpful and patient in dealing with a myriad of questions

China by Land, Japan by Sea - Balcony Cabin - Cruise & Tour - Alt itinerary A

Tuesday 13 May 2025

Overview Rating:

Our Service: Excellent

Very helpful and informative

Japan by Rail

Wednesday 07 May 2025

Overview Rating:

Our Service: Excellent

been with them before

Japan by Rail

Friday 02 May 2025

Overview Rating:

Our Service: Excellent

When we booked our forthcoming tour the representative that we spoke to was extremely helpful and very profressional. She spoke clearly without any ambiguity and went out of her way to get us the best deal.

Japan by Rail

Thursday 01 May 2025

Overview Rating:

Our Service: Excellent

I had Natasha she was friendly patient and not pushy let me speak listened to what I was looking for in Japan tour

Japan & the Scenic South

Tuesday 29 Apr 2025

Overview Rating:

Our Service: Good

Excellent

Best of Japan - IJ

Friday 25 Apr 2025

Overview Rating:

Our Service: Good

I've not been on my trip yet so this is a bit early to give a review but I found the website easy to use and it had all the details I wanted to see: the temperature, the rainfall and full details of the trips and how it works. I've paid the deposit and had an acknowledgement sent to be straight away. It is ATOL protected, so I feel like I'm in safe hands.

I'm really looking forward to my trip in November.

Japan Uncovered

Wednesday 09 Apr 2025

Overview Rating:

Our Service: Excellent

The lady picked up the phone straight away and guided me through the options available. It was so much easier than booking online.
She was friendly and helpful, everything I would wish for.
Wendy Wu, keep using real people to speak to. It’s a rare treat these days and much more likely to end up with a booking.

Jewels of Japan - HN

Sunday 30 Mar 2025

Overview Rating:

Our Service: Excellent

Excellent customer service. I can’t wait for my trip. 364 days to go…..!!! 🎉🇯🇵

Japan Uncovered

Saturday 29 Mar 2025

Overview Rating:

Our Service: Excellent

Lovely lady. Excellent advice. Obviously knowledgable. Very efficient. A totally positive experience.