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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on Feefo.

 
Rating
Customer Review

Japan by Rail

Monday 06 Oct 2025
Overview Rating:
Our Service: Excellent
Good

Experience Japan - HN

Saturday 04 Oct 2025
Overview Rating:
Our Service: Excellent
Agent, Stephen, was extremely helpful and it was very easy to make our booking to Japan for next year

In Depth Japan - Outside Cabin - Cruise & Tour

Wednesday 01 Oct 2025
Overview Rating:
Our Service: Excellent
Arti was extremely efficient and very patient and friendly.

Japan Uncovered

Wednesday 01 Oct 2025
Overview Rating:
Our Service: Excellent
I have previously Wendy Wu and the service provided was straight forward

Japan Uncovered - HN

Tuesday 30 Sep 2025
Overview Rating:
Our Service: Excellent
Was very and uneventful, answered the questions, and gave a very clear quote on different flight options.

Japan Uncovered

Friday 19 Sep 2025
Overview Rating:
Our Service: Excellent
This is my second attempt to book with Wendy Wu. The first time nobody rang me back, which for £10,00 was a little off. I booked this time despite not being offered another airport. We don't all live in the south-east! Wendy Wu doesn't offer a taxi service, which most other companies do, but they do offer a useless few days in Hong Kong, which if you are part of a solo group isn't very useful, particularly as a woman travelling alone. I fully expect to be charged an extortionate amount of money to fly from Manchester, which plus the car will add a substantial amount. I do hope you are going to be worth it.

Our Response

I'm so sorry to hear that you have been anyway unhappy with our service. I asked our Sales Manager, Andy, to give you a call and I believe that he has resolved matters to your satisfaction. Please do let me know if we can offer you any further assistance. Many thanks and kind regards, Jimmy, Wendy Wu Tours.

Discover Japan - HN

Friday 12 Sep 2025
Overview Rating:
Our Service: Good
recommended by a family member, found wendy Wu very helpful in deciding whch tour to Japan to chose and info on availability. flight options were explained (novice as solo traveller not used to upgrading) Talked through booking process once decision made and completed efficiently

Our Response

That's great to hear and thanks so much for your review. Do let us know if you have any questions regarding your tour, we're always happy to help. Thanks, Jimmy, Wendy Wu Tours.

Discover Japan - HN

Thursday 04 Sep 2025
Overview Rating:
Our Service: Excellent
Very helpful & efficient telephone booking service , brilliant

Our Response

Glad to be of service! Do let us know if anything springs to mind that we can help you with. Thanks, Jimmy, Wendy Wu Tours.

Jewels of Japan - HN

Monday 01 Sep 2025
Overview Rating:
Our Service: Excellent
Lots of advice given as to the best way to book the trip from an extremely knowledgeable assistant.
Much time given to planning of an individual trip.

Our Response

Thanks so much for your review, I'll make sure that your travel consultant is aware of your lovely feedback. Many thanks, Jimmy, Wendy Wu Tours.

Jewels of Japan

Sunday 31 Aug 2025
Overview Rating:
Our Service: Good
Booking was easy, Liz informative and helpful with various decisions.

Our Response

Thank you for your lovely feedback. We’re delighted to hear that booking was easy and that Liz was able to support you with your decisions – she’ll be so pleased to know her help made a difference. We wish you the very best for your upcoming tour and hope it’s an unforgettable experience from start to finish.

Kind regards,
Caroline, Wendy Wu Tours

Jewels of Japan - HN

Wednesday 27 Aug 2025
Overview Rating:
Our Service: Good
Easy to deal with.

Japan by Rail

Tuesday 26 Aug 2025
Overview Rating:
Our Service: Excellent
Very. Helpful advisors plus visa service.
The inclusive holidays are very attractive with interestingl destinations

Our Response

Thanks so much your review, we're really proud of our travel consultants, they really are the best in the business. Your tour will come round really quick and we can't wait to hear from you when you come back! In the meantime, do let us know if we can be of any help at all. Thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Monday 25 Aug 2025
Overview Rating:
Our Service: Excellent
Excellent first impression from our telephone enquiry on Saturday 23 August with your representative, Artie regarding a trip to Japan.
We decided to follow up and the holiday was booked that very afternoon because in addition to all the details in the brochure everything was explained to us in a concise and informative manner.

Our Response

Artie was delighted to receive your review, she hasn't stopped smiling! Thanks for your feedback, it is very much appreciated and do let us know if you ever have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Jewels of Japan - HN

Sunday 24 Aug 2025
Overview Rating:
Our Service: Excellent
Very responsive to requests

Japan Uncovered

Saturday 23 Aug 2025
Overview Rating:
Our Service: Excellent
I have always found Wendy Wu excellent.

Our Response

Thanks so much for sharing your thoughts. Much appreciated. Jimmy, Wendy Wu Tours.