Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on Feefo.

Rating

Customer Review

Vietnam & Cambodia Discovery

Saturday 17 Jan 2026

Overview Rating:

Our Service: Excellent

Accurate information and concise description of the tour and other options. Discounts not as generous as G Adventures but previous experience of touring with Wendy Wu in Japan swayed us.

Japan Uncovered

Friday 16 Jan 2026

Overview Rating:

Our Service: Excellent

Met at DESTINATIONS show in Manchester. The representative was extremely helpful in arranging a booking. Very happy with the service received and have travelled before with Wendy Wu, always well looked after.

Japan Uncovered

Friday 16 Jan 2026

Overview Rating:

Our Service: Excellent

Andy was great he listened and advised which tour would suit us. We are now looking forward to actually going on this bucket list holiday. We knew we would be given great advice as our friends recommended Wendy Wu to us .

Discover Japan

Thursday 15 Jan 2026

Overview Rating:

Our Service: Excellent

Exactly what I expect from Wendy Wu - Professional, informative, friendly.

Japan Uncovered

Thursday 15 Jan 2026

Overview Rating:

Our Service: Good

Being digitally challenged excellent support to complete the customer portal information`Thanks`

Japan Uncovered

Monday 12 Jan 2026

Overview Rating:

Our Service: Excellent

Jo was a extremely polite mannered, very confident, answered all my questions/concerns, he came across as been a professional and experienced travel agent, reassuring me that Wendy Wu had a dedicated team that could deal with any queries at any time, valid information about my holiday was sent with my confirmation of booking. Thank you JO .

Japan Uncovered

Sunday 11 Jan 2026

Overview Rating:

Our Service: Excellent

Matt spent about an hour discussing my holiday with me and did the booking. He was very helpful.

Japan Uncovered

Tuesday 06 Jan 2026

Overview Rating:

Our Service: Excellent

The responses from the chat site were not as rapid as I expected but once we talked on the phone, my questions were answered fully with various suggestions. I was able to recheck information and select aspects of the trip which mattered.

Our Response

That's wonderful to hear. Do let us know if you have any questions regarding your tour, we're always happy to help. Thanks, Jimmy, Wendy Wu Tours.

Additional Night Osaka – HN|Additional Night Tokyo – HN|Jewels of Japan - HN

Tuesday 23 Dec 2025

Overview Rating:

Our Service: Excellent

Personable, professional, patient service.

Discover Japan - HN

Tuesday 16 Dec 2025

Overview Rating:

Our Service: Excellent

Excellent: knowledgeable, helpful and happy to make changes even once booked. This will be trip no 3, previous two were excellent

Our Response

Thank you very much for your kind recommendation. I am delighted to hear that you have found our team knowledgeable, helpful, and happy to assist with changes, even after booking. It is especially rewarding to know that this will be your third trip with Wendy Wu Tours, and that your previous two holidays were excellent.

Thank you for your continued trust in us. We very much look forward to welcoming you on your next adventure.

Kind regards,
Jimmy
Wendy Wu Tours

Additional Night Osaka|Additional Night Sapporo|Journey through Japan

Wednesday 10 Dec 2025

Overview Rating:

Our Service: Excellent

Cameron was easy to understand, explained the rules regarding special offers and promptly returned answers to email queries.

Gems of Japan & Shikoku

Monday 01 Dec 2025

Overview Rating:

Our Service: Excellent

Very helpful, informative and patient as it was a complex booking

A Week in Japan - HN

Sunday 30 Nov 2025

Overview Rating:

Our Service: Excellent

Excellent - Although they were busy, I wasn't waiting for ages to get through on the phone. All my questions were answered and a booking quickly made.

Japan Uncovered

Sunday 30 Nov 2025

Overview Rating:

Our Service: Excellent

Despite a typhoon accompanying us on holiday the tour guide managed to keep us all safe, fed and accommodated without much fuss in Vietnam November 2025. The changes in schedule were a shame but Loc's experience and enthusiasm made for an interesting holiday. The Mekong cruise was wonderful and Cambodia is such a beautiful country, albeit with a challenging recent history. Bunvath is a charming and sensitive guide, we were lucky to have both Loc and Bun.

Japan Uncovered

Saturday 29 Nov 2025

Overview Rating:

Our Service: Good

The telephone conversations with Jade Moore were very good. The email offer for the holiday gave flight options and a final price, but did not detail the whole package. Our understanding of the package was based solely on the internet information.
Our request for a brochure did not materialise, despite receiving a confirmation email.