Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on Feefo.

Rating

Customer Review

Japan Uncovered

Saturday 16 Aug 2025

Overview Rating:

Our Service: Excellent

Very prompt in replying to messages and calling. Sorted out alternative flights. Took account of coeliac needs. Very efficient and personable staff

Jewels of Japan - HN

Saturday 09 Aug 2025

Overview Rating:

Our Service: Excellent

Very helpful booking a holiday to Japan.

Experience Japan - HN

Thursday 07 Aug 2025

Overview Rating:

Our Service: Excellent

Booked few tours with Wendy wu. Perfect service. The advisors talk through everything you need. Very patient and friendly. Very reasonable priced tours giving you everything you need. From visa to flights to the tour itself with guides .amazing locations. Hotels every stay. Meals all included. Just simply pack your case get on that flight and off you go to amazing places in Asia. Any problems advisors on hand every step of the way. These amazing tours will want you going back for more.

Our Response

Thanks Tracy for your lovely review, you've really made our day. Do let us know if you have any questions regarding your tour. We're always happy to help! Thanks, Jimmy, Wendy Wu Tours.

Essence of South Korea & Japan

Thursday 07 Aug 2025

Overview Rating:

Our Service: Excellent

Very professional and helpful

A Week in Japan - HN

Thursday 31 Jul 2025

Overview Rating:

Our Service: Excellent

Great service on the phone, went through all my options and questions, which were quite complicated. Wendy Wu was able to accommodate all my needs and wishes, and even went above and beyond for airport transfers. Wendy Wu was the only company doing Japan tours that would accompany you and organise everything for you. No problem with signs or language to solve.

Our Response

Thanks so much for your lovely feedback, it is sincerely appreciated. Do let us know if you have any questions regarding your tour.

A Week in Japan

Thursday 17 Jul 2025

Overview Rating:

Our Service: Excellent

Excellent. After booking I discovered I had chosen the wrong date of the two we were considering. I quick call to the booking team and it was all changed. They were so helpful

Our Response

Thanks for your review; our pre departure team really are the best in the business. Do let us know if you have any questions about your tour, we're always here to help. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 10 Jul 2025

Overview Rating:

Our Service: Excellent

Excellent service with a smile

Our Response

Glad to be of assistance! Many thanks for submitting your review. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Saturday 05 Jul 2025

Overview Rating:

Our Service: Excellent

Cheryl was extremely helpful and patient in finding solutions for our preferred travel routes and other queries that we raised prior to booking.

Our Response

Thanks so much for your feedback, Cheryl will be delighted to read your comments. Many thanks for taking the time to contact us. Jimmy, Wendy Wu Tours

China By Rail & Japan By Sea - Balcony Cabin - Cruise & Tour

Sunday 15 Jun 2025

Overview Rating:

Our Service: Excellent

A very helpful person who sorted our query very quickly.

Our Response

Glad to be of assistance! Do let us know if you have any questions about your tour. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Sunday 01 Jun 2025

Overview Rating:

Our Service: Excellent

We rang to make a reservation for a holiday next year. The representative was very efficient and made the booking for us. It was straightforward.

Japan by Rail

Friday 30 May 2025

Overview Rating:

Our Service: Excellent

Our advisor, Beau, was very helpful and responsive.

Japan by Rail

Thursday 29 May 2025

Overview Rating:

Our Service: Excellent

Very easy to book and contact re queries beforehand. Did not spend ages being passed from pillar to post when telephoned

Japan Uncovered

Tuesday 27 May 2025

Overview Rating:

Our Service: Excellent

Excellent service helpful staff. Looking forward to my holiday next year!

Japan Uncovered - HN

Monday 26 May 2025

Overview Rating:

Our Service: Excellent

Colleagues on telephone extremely helpful and patient in dealing with a myriad of questions

China by Land, Japan by Sea - Balcony Cabin - Cruise & Tour - Alt itinerary A

Tuesday 13 May 2025

Overview Rating:

Our Service: Excellent

Very helpful and informative