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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Japan Uncovered

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Very helpful and knowledgeable staff. Was very patient with all our questions and provided us with answers and suggestions.

Japan Uncovered

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Very helpful and profesional when dealing with enquiries .
Efficient in responding to requests.
Easy to talk to and very approachable.
Gives you confidence in the company you’re dealing with.
Nothing is too much trouble.
Looking forward to our holiday.

Japan Uncovered

Tuesday 14 Jul 2026
Overview Rating:
Our Service: Excellent
Very quick replies to questions. Very straightforward booking process by phone

Our Response

That's great to hear and thanks so much for your review. Please let us know if you have any questions regarding your tour. We're always happy to help.
Thanks, Jimmy, Wendy Wu Tours

Jewels of Japan

Saturday 11 Jul 2026
Overview Rating:
Our Service: Excellent
I'm basing this review on the booking process. I found responses to queries, and I had quite a few, were dealt with promptly and clearly. There seemed to be no problem with asking a lot of questions. The person we dealt with was Joe and he was pleasant and polite. We're looking forward to the actual holiday in March next year.

Our Response

Thank you for taking the time to share your experience of the booking process. It is particularly encouraging to hear that your queries were met with prompt and clear responses, as we believe no question is too small when it comes to planning a tour.

I am very glad that Joe made such a positive impression. He is a valued member of our team, and I will make certain that your kind comments are passed on to him personally. He'll be delighted!

We are very much looking forward to welcoming you on tour in March next year. Should you think of anything else in the meantime, please do not hesitate to contact us.

Kind regards,
Jimmy, Wendy Wu Tours

Discover Japan

Friday 10 Jul 2026
Overview Rating:
Our Service: Excellent
Good advice through online virtual meeting with Q&A afterwards.
Prices for what they provide seem reasonable.
Very informative and helpful

Our Response

Thank you for your review. I am pleased to hear that you found the virtual meeting informative and that the Q&A session afterwards helped to address any points of interest.

It is also good to know that you feel our pricing represents fair value for what we offer. We always aim to be transparent about what is included, so that our guests can make a well-informed decision before booking.

Your kind comments about the team being helpful are much appreciated, and I will be sure to share them with those involved.

Please do not hesitate to contact us if you have any questions regarding your tour.

Kind regards,
Jimmy, Wendy Wu Tours

Japan Uncovered

Wednesday 08 Jul 2026
Overview Rating:
Our Service: Excellent
I spoke with Steve and he was most helpful. I was impressed with the ease of booking and his competence.

Our Response

Many thanks for your review. I sent this over to Steve and he was delighted that you were happy with his service.

Do let us know if you have any questions about your tour; we're always happy to help.

Thanks,

Jimmy, Wendy Wu Tours.

Japan Uncovered

Saturday 04 Jul 2026
Overview Rating:
Our Service: Good
Effecient and knowledgable.
Service the same as 10 years ago when went to China with Wendy Wu

Our Response

That's great to hear! Thanks so much for your review and please just give us a call if you have any questions about your tour. Thanks, Jimmy, Wendy Wu Tours.

A Week in Japan

Thursday 25 Jun 2026
Overview Rating:
Our Service: Excellent
really helpful, spoke to 2 people about holiday and what we wanted, both very knowledgeably and helped me make up mind on where we wanted to stay. Cant wait to go now!!

Our Response

That's brilliant to hear, thank you! It's exactly what we aim for, so I'm glad the team helped steer you towards the right choice. Nothing beats that pre-trip excitement, we'll make sure the rest lives up to it.

Jimmy, Wendy Wu Tours

Ancient Empires of China & Japan

Wednesday 24 Jun 2026
Overview Rating:
Our Service: Excellent
Very swift responses. Very informative. Nothing too much trouble.
Made me feel confident about booking a trip.

Our Response

Thank you, that means a lot. Swift, thorough, and hassle-free is exactly how we want every enquiry to feel. I'm delighted we could give you the confidence to book, and we're very much looking forward to taking care of the rest.

Jimmy, Wendy Wu Tours

Japan Uncovered

Tuesday 23 Jun 2026
Overview Rating:
Our Service: Excellent
My initial enquiry was dealt with in a friendly and efficient manner.
Cheryl was very helpful in finding the best Business Class rate and in amending the connection to allow a more comfortable layover.

Our Response

Thanks for this, Cheryl will be thrilled to hear your kind words. I'm glad she could find you a competitive Business Class fare and smooth out the connections too; those little details really do make a difference. Wishing you a comfortable and enjoyable journey.

Jimmy, Wendy Wu Tours

Jewels of Japan

Sunday 21 Jun 2026
Overview Rating:
Our Service: Excellent
friendly, informed staff. professional presentation. very enjoyable experience

Our Response

That's great to hear! Thanks so much for your review, and do let us know if you have any questions about your tour. Kind regards, Jimmy, Wendy Wu Tours.

China by Land, Japan by Sea - Balcony Cabin - Cruise & Tour - Alt itinerary E

Friday 19 Jun 2026
Overview Rating:
Our Service: Excellent
Joe Day very helpful & knowledgeable.

Our Response

Many thanks and I'll make sure Joe is sent a copy of your feedback. Do let us know if you have any questions before you depart. Thanks, Jimmy, Wendy Wu Tours

Best of Japan

Thursday 11 Jun 2026
Overview Rating:
Our Service: Excellent
Been with Wendy twice now and have had wonderful experiences. Excellent tour guide and local guides , well thought out itineraries and completely looked after throughout .
Wendy has an excellent brand reputation thoroughly deserved .
Have just booked for Japan !

Our Response

And we love you too! We're delighted that you have booked Japan with us, Paul, and do let us know if you have any questions before you go. Kind regards as always, Jimmy, Wendy Wu Tours.

Japan Uncovered

Wednesday 10 Jun 2026
Overview Rating:
Our Service: Excellent
I called to discuss trip, the agent was friendly and knowledgeable

Our Response

That's great to hear and do let us know if you have any questions before you go. Thanks, Jimmy, Wendy Wu Tours.

China by Land, Japan by Sea

Monday 08 Jun 2026
Overview Rating:
Our Service: Excellent
Great up to now.
We booked online, but had a question , and someone phoned back fairly quickly, and was able to help us.

Our Response

Really glad to hear you’ve had a great experience so far – and it’s good to know we were quick on the phone when you needed us. If anything else pops up before the trip, please just give us a call. Many thanks!

Jimmy, Wendy Wu Tours