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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

In Depth Japan - Balcony Cabin - Cruise & Tour

Tuesday 28 Apr 2026
Overview Rating:
Our Service: Excellent
Their ordering system is excellent, knowlegable staff new all the answers. Offered opions no pressure to book.

Japan by Rail

Tuesday 28 Apr 2026
Overview Rating:
Our Service: Excellent
Julia was very helpful, knowledgeable and patient with all aspects of our booking process.

Best of Japan

Tuesday 21 Apr 2026
Overview Rating:
Our Service: Excellent
Very informative and helpful advice. Will contact me again in due course to book the flights. Felt

Japan by Rail

Tuesday 21 Apr 2026
Overview Rating:
Our Service: Excellent
Very friendly

Discover Japan

Sunday 12 Apr 2026
Overview Rating:
Our Service: Excellent
On selecting a company for our holiday Wendy Woo’s came out on top for variety, all inclusive and value for money.
When it came to booking the tour the operator was friendly knowledgeable and very helpful, we would thoroughly recommend the company

Osaka to Seoul

Saturday 11 Apr 2026
Overview Rating:
Our Service: Excellent
Excellent customer service from Joe following our visit to Hull. Now booked on tour of Japan with a Cruise in September 2027

A Week in Japan

Friday 03 Apr 2026
Overview Rating:
Our Service: Excellent
Very easy to book what I wanted. The lady I spoke to was friendly and helpful.

Our Response

That's great to hear and do let us know if you have any questions regarding your tour. Thanks, Jimmy, Wendy Wu Tours.

Best of Japan

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
I’ve had a very smooth booking experience with Wendy Wu UK. The representative was very timely and thorough in responding to my questions; very important to me as I’m located in Canada.
I did find a purported Wendy Wu website with Canadian contact information; however, no one ever responded to my phone calls and messages.

Our Response

That's great to hear your feedback about our UK office and do let us know if you have any questions about your tour. Thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
Very efficient, professional and an excellent website with lots of options and we found our perfect tour - looking forward to October 2027 now. Thank you

Our Response

Thanks so much, you've just made my day (and the whole team's too!). So glad you found the website easy to use and that we could help you track down your perfect tour. October 2027 feels like a little lifetime away, but it'll be here before you know it, and it's going to be fabulous! If you need anything between now and then please just let us know. Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
Very smooth positive booking process

Our Response

That's great to hear. Do let us know if you have any questions regarding your tour. Thanks, Jimmy Wendy Wu Tours

A Week in Japan

Friday 13 Mar 2026
Overview Rating:
Our Service: Excellent
The Travel Consultant Jade Moore was very friedly and helpful Tjhe brochure is good.

Our Response

Jade will be delighted to read your feedback. Many thanks for your comments. Jimmy, Wendy Wu Tours.

Japan Uncovered

Monday 09 Mar 2026
Overview Rating:
Our Service: Excellent
Very competent and helpful staff. Good value flight upgrades offered and easy and quick to book including flight seats. As a previous customer we had a great experience touring China and our national tour guide was exceptional. Lots of good authentic local food in local restaurants. Great company for escorted tours particularly China and far east.

Our Response

That's great to hear and thanks so much for your five star review. Jimmy, Wendy Wu Tours.

Christmas in Japan - HN

Tuesday 03 Mar 2026
Overview Rating:
Our Service: Good
Our 1st guide was not the best apparently our original guide couldn't do this tour. Our next 2 were excellent . this was rated as a level 1. the long bus trips probably level 2. there was a very long bus ride several hours with our 1st comfort stop 4hrs into the trip, a bit too long for us oldies! I think the tour could be a day or so longer as it was rushed at times.
the tour was great overall and I enjoyed it .

Our Response

Hi Carol,

Thank you for taking the time to share your feedback on your Saudi Arabia tour. We’re really pleased to hear that you enjoyed the trip overall and that the latter part of the journey, with your second and third guides, helped make it a memorable experience.

We’re sorry to hear that the start of the tour didn’t quite meet expectations, and we appreciate you highlighting this. Your comments about the first guide, the longer coach journeys, and the timing of comfort stops are valuable and will be shared with our operations team for review. Saudi Arabia is a vast destination, and travel between some of the key highlights can involve longer drives, but feedback like yours helps us continue refining the pacing and overall comfort of the itinerary.

It’s great to hear that overall you still found the tour enjoyable. Thank you again for travelling with us and for sharing your thoughts.

Warm regards,
The Wendy Wu Tours Team

Japan Uncovered

Thursday 26 Feb 2026
Overview Rating:
Our Service: Excellent
Very efficient, helpful and professional, in particular Natasha Beach who assisted me throughout the whole process

Our Response

Thank you so much for your brilliant 5‑star review!
We’re delighted to hear that you found the service efficient, helpful, and professional. It’s wonderful to know that Natasha supported you so well throughout the whole process — we’ll be sure to pass on your kind words.
We really appreciate you taking the time to share your experience, and we’re thrilled to have you travelling with us. If there’s anything else you need as your trip approaches, we’re always here to help.

Japan by Rail

Wednesday 25 Feb 2026
Overview Rating:
Our Service: Excellent
So far the only experience I have had is making a booking via the web & speaking with one of the staff who was friendly & co-operative. It's too soon to comment further.

Our Response

Thank you for your feedback!

We’re glad to hear that your booking experience so far has been smooth and that our team has been friendly and helpful. There’s plenty more to come, and we hope the rest of your journey with us continues just as positively.

If you have any questions or need support as you prepare for your trip, please don’t hesitate to get in touch — we’re always happy to help.

Kind regards,
The Wendy Wu Tours Team