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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Christmas in Japan - HN

Tuesday 03 Mar 2026
Overview Rating:
Our Service: Good
Our 1st guide was not the best apparently our original guide couldn't do this tour. Our next 2 were excellent . this was rated as a level 1. the long bus trips probably level 2. there was a very long bus ride several hours with our 1st comfort stop 4hrs into the trip, a bit too long for us oldies! I think the tour could be a day or so longer as it was rushed at times.
the tour was great overall and I enjoyed it .

Japan Uncovered

Thursday 26 Feb 2026
Overview Rating:
Our Service: Excellent
Very efficient, helpful and professional, in particular Natasha Beach who assisted me throughout the whole process

Our Response

Thank you so much for your brilliant 5‑star review!
We’re delighted to hear that you found the service efficient, helpful, and professional. It’s wonderful to know that Natasha supported you so well throughout the whole process — we’ll be sure to pass on your kind words.
We really appreciate you taking the time to share your experience, and we’re thrilled to have you travelling with us. If there’s anything else you need as your trip approaches, we’re always here to help.

Japan by Rail

Wednesday 25 Feb 2026
Overview Rating:
Our Service: Excellent
So far the only experience I have had is making a booking via the web & speaking with one of the staff who was friendly & co-operative. It's too soon to comment further.

Our Response

Thank you for your feedback!

We’re glad to hear that your booking experience so far has been smooth and that our team has been friendly and helpful. There’s plenty more to come, and we hope the rest of your journey with us continues just as positively.

If you have any questions or need support as you prepare for your trip, please don’t hesitate to get in touch — we’re always happy to help.

Kind regards,
The Wendy Wu Tours Team

Japan by Rail

Wednesday 25 Feb 2026
Overview Rating:
Our Service: Excellent
Great staff who were very helpful.

Our Response

Dear Customer,
Thank you for your kind 5-star review. Our team will be happy to hear your feedback.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Additional Night Tokyo – HN|Discover Japan - HN

Wednesday 25 Feb 2026
Overview Rating:
Our Service: Excellent
The whole booking from start to finish was a breeze with Zoe. She was very patient with me struggling with emails and attachments. I must be getting old!! Anyway she was very informative with any questions I had and it seems she would be a delightful person if I met her in person. Nothing was too much trouble. I feel totally comfortable with my upcoming tour thanks to her.

Our Response

Dear Customer,
Thank you very much for your wonderful feedback.
We’re delighted to hear that Zoe made your booking experience smooth and reassuring. Your kind words about her patience and support will mean a great deal to her.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Japan & the Scenic South

Saturday 21 Feb 2026
Overview Rating:
Our Service: Excellent
Very friendly and efficient rep. Answering all our questions was not a problem for her. Made us feel confident in booking our first land tour with Wendy Wu.

Our Response

Thank you so much for your lovely feedback!

We’re delighted to hear that you found our representative friendly, efficient, and able to answer all your questions with ease. It’s wonderful to know that you felt confident booking your very first tour with Wendy Wu — that means a lot to us.
We’re thrilled to be part of your upcoming adventure, and we’re here for anything you need along the way.

Japan Uncovered

Friday 20 Feb 2026
Overview Rating:
Our Service: Excellent
Very helpful and proactive representative.
Alexia accommodated all our requests and sought out the best options for us.

Our Response

Thank you so much for your lovely feedback!

We’re delighted to hear that you found Alexia helpful and proactive.
It’s wonderful to know that Alexia was able to accommodate all your requests and go the extra mile to find the best options for you.
We truly appreciate you taking the time to share your experience.

If you need anything else at all, we’re always here to help.

Japan Uncovered

Thursday 19 Feb 2026
Overview Rating:
Our Service: Excellent
Very helpful and respond quickly to email queries.

Our Response

Thank you so much for your feedback!

We’re really glad to hear that you found our team helpful and that your email queries were answered quickly. Providing prompt and supportive service is always our priority, so it’s wonderful to know that we hit the mark for you.
If there’s anything more we can help with, we’re always here.

Japan Uncovered

Thursday 12 Feb 2026
Overview Rating:
Our Service: Excellent
Cheryl has been excellent trying to sort our autumn trip to Japan, very helpful and very patient😊

Our Response

Thank you so much for your lovely 5‑star review!
We’re delighted to hear that Cheryl has been so helpful and patient while arranging your autumn trip to Japan. We’ll be sure to pass on your kind words — they’ll mean a lot to her.
If there’s anything more you need as your plans come together, we’re always here to help.

Japan Uncovered

Thursday 12 Feb 2026
Overview Rating:
Our Service: Excellent
Loved the presentation ( Belfast), so many different trips that I wanted to go on, lol. The biggest decision is which one to do first,😂😂

I booked a trip to Japan at the end of it.

Our Response

Thank you so much for your fantastic 5‑star review! We’re delighted to hear how much you enjoyed the Belfast presentation — it’s wonderful that so many of our tours inspired you. Choosing the first one is definitely the hardest part!

We’re thrilled you decided to book a trip to Japan, and we can’t wait to help make it an unforgettable experience. If you need anything in the lead‑up to your adventure, we’re always here to help.

Jewels of Japan

Thursday 12 Feb 2026
Overview Rating:
Our Service: Excellent
I was pleased with the friendliness & knowledge of the Staff.

Japan by Rail

Wednesday 04 Feb 2026
Overview Rating:
Our Service: Excellent
Made one phone call spoke to a very helpful young lady named Jade, told her exactly what I wanted fantastic advice, would recommend Wendy Woo to anyone.

Our Response

Thank you so much for your fantastic 5‑star review!
We’re delighted to hear that Jade was so helpful and able to give you exactly the advice you needed for your trip to Japan.

It’s wonderful to know you’d recommend Wendy Wu Tours to others — we truly appreciate it.

We hope you have an amazing time in Japan and we’re here if you need anything else!

Japan Uncovered

Monday 02 Feb 2026
Overview Rating:
Our Service: Excellent
great very informative and efficient.

Japan Uncovered

Sunday 01 Feb 2026
Overview Rating:
Our Service: Excellent
Could not be more helpful. We booked through Dedtinations. The lady at the desk was great at providing us with info. After some thought, we opted to book and were sorted by Chris (Friday show). Although he was selling us a holiday, he was very very helpful; funny without being over the top. I had to speak to a lady in the office to give personal details. She was also excellent too. Altogether it was an excellent experience and i would recommend Wendy Wu to others

Japan Uncovered

Sunday 01 Feb 2026
Overview Rating:
Our Service: Excellent
The travel agents were knowledgeable, easy to communicate with, and nothing but pleasant and polite and did their utmost to get us the best deal.