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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on Feefo.

 
Rating
Customer Review

Discover Japan - HN

Wednesday 22 Oct 2025
Overview Rating:
Our Service: Excellent
I've had to contact Wendy Wu tours on a few occasions and they have always handled my inquiry promptly and efficiently. I feel confident with their service.

A Week in Japan

Thursday 16 Oct 2025
Overview Rating:
Our Service: Excellent
An all round extensive trip to Japan - well worth the money. Tour guide was friendly and professional. Tiring yet well worth it!

Our Response

We're delighted to read that you enjoyed your tour, Japan is certainly a fascinating country and we hope you have memories that will last a life time. Thanks for your review, it is very much appreciated. Jimmy, Wendy Wu Tours.

Experience Japan - HN

Monday 13 Oct 2025
Overview Rating:
Our Service: Excellent
Great service prompt and friendly very helpful

Our Response

Hi Allan, thank you for taking the time to leave a review! We're so pleased to hear that Lucy provided you with such friendly and prompt service. She'll be thrilled to know her efforts made such a positive impression.

Thanks again for choosing Wendy Wu Tours!
Warm regards,
Caroline - Wendy Wu Tours

Japan Uncovered

Monday 13 Oct 2025
Overview Rating:
Our Service: Excellent
Katie at Wendy Wu Tours in Auckland has been awesome to communicate with and very quickly provided information I required to make a quick decision to confirm bookings.

Our Response

Hi Robyn, thank you so much for your wonderful 5-star review! We're thrilled to hear that Katie provided you with such excellent service and was able to help you get everything confirmed so quickly. She'll be delighted to know her efforts made your booking experience smooth and stress-free.
How exciting that you're heading to Japan! You're in for an incredible solo adventure exploring everything from ancient temples and serene gardens to vibrant cities and delicious cuisine. If you have any questions as your departure approaches, Katie and the team are always here to help.
Safe travels, and we can't wait to hear all about your Japanese experience when you return!
Warm regards,
Caroline - Wendy Wu Tours

Japan by Rail

Monday 06 Oct 2025
Overview Rating:
Our Service: Excellent
Good

Experience Japan - HN

Saturday 04 Oct 2025
Overview Rating:
Our Service: Excellent
Agent, Stephen, was extremely helpful and it was very easy to make our booking to Japan for next year

Our Response

Thanks for your review! I sent a copy of your comments to Stephen and he was delighted to be recognised. Do let us know if you have any questions regarding your tour to Japan, our friendly team are always happy to help. Kind regards, Jimmy, Wendy Wu Tours.

In Depth Japan - Outside Cabin - Cruise & Tour

Wednesday 01 Oct 2025
Overview Rating:
Our Service: Excellent
Arti was extremely efficient and very patient and friendly.

Japan Uncovered

Wednesday 01 Oct 2025
Overview Rating:
Our Service: Excellent
I have previously Wendy Wu and the service provided was straight forward

Japan Uncovered - HN

Tuesday 30 Sep 2025
Overview Rating:
Our Service: Excellent
Was very and uneventful, answered the questions, and gave a very clear quote on different flight options.

Japan Uncovered

Friday 19 Sep 2025
Overview Rating:
Our Service: Excellent
This is my second attempt to book with Wendy Wu. The first time nobody rang me back, which for £10,00 was a little off. I booked this time despite not being offered another airport. We don't all live in the south-east! Wendy Wu doesn't offer a taxi service, which most other companies do, but they do offer a useless few days in Hong Kong, which if you are part of a solo group isn't very useful, particularly as a woman travelling alone. I fully expect to be charged an extortionate amount of money to fly from Manchester, which plus the car will add a substantial amount. I do hope you are going to be worth it.

Our Response

I'm so sorry to hear that you have been anyway unhappy with our service. I asked our Sales Manager, Andy, to give you a call and I believe that he has resolved matters to your satisfaction. Please do let me know if we can offer you any further assistance. Many thanks and kind regards, Jimmy, Wendy Wu Tours.

Discover Japan - HN

Friday 12 Sep 2025
Overview Rating:
Our Service: Good
recommended by a family member, found wendy Wu very helpful in deciding whch tour to Japan to chose and info on availability. flight options were explained (novice as solo traveller not used to upgrading) Talked through booking process once decision made and completed efficiently

Our Response

That's great to hear and thanks so much for your review. Do let us know if you have any questions regarding your tour, we're always happy to help. Thanks, Jimmy, Wendy Wu Tours.

Discover Japan - HN

Thursday 04 Sep 2025
Overview Rating:
Our Service: Excellent
Very helpful & efficient telephone booking service , brilliant

Our Response

Glad to be of service! Do let us know if anything springs to mind that we can help you with. Thanks, Jimmy, Wendy Wu Tours.

Jewels of Japan - HN

Monday 01 Sep 2025
Overview Rating:
Our Service: Excellent
Lots of advice given as to the best way to book the trip from an extremely knowledgeable assistant.
Much time given to planning of an individual trip.

Our Response

Thanks so much for your review, I'll make sure that your travel consultant is aware of your lovely feedback. Many thanks, Jimmy, Wendy Wu Tours.

Jewels of Japan

Sunday 31 Aug 2025
Overview Rating:
Our Service: Good
Booking was easy, Liz informative and helpful with various decisions.

Our Response

Thank you for your lovely feedback. We’re delighted to hear that booking was easy and that Liz was able to support you with your decisions – she’ll be so pleased to know her help made a difference. We wish you the very best for your upcoming tour and hope it’s an unforgettable experience from start to finish.

Kind regards,
Caroline, Wendy Wu Tours

Jewels of Japan - HN

Wednesday 27 Aug 2025
Overview Rating:
Our Service: Good
Easy to deal with.