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Reviews

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on Feefo.

 
Rating
Customer Review

Discover Japan - HN

Thursday 04 Sep 2025
Overview Rating:
Our Service: Excellent
Very helpful & efficient telephone booking service , brilliant

Jewels of Japan - HN

Monday 01 Sep 2025
Overview Rating:
Our Service: Excellent
Lots of advice given as to the best way to book the trip from an extremely knowledgeable assistant.
Much time given to planning of an individual trip.

Jewels of Japan

Sunday 31 Aug 2025
Overview Rating:
Our Service: Good
Booking was easy, Liz informative and helpful with various decisions.

Jewels of Japan - HN

Wednesday 27 Aug 2025
Overview Rating:
Our Service: Good
Easy to deal with.

Japan by Rail

Tuesday 26 Aug 2025
Overview Rating:
Our Service: Excellent
Very. Helpful advisors plus visa service.
The inclusive holidays are very attractive with interestingl destinations

Our Response

Thanks so much your review, we're really proud of our travel consultants, they really are the best in the business. Your tour will come round really quick and we can't wait to hear from you when you come back! In the meantime, do let us know if we can be of any help at all. Thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Monday 25 Aug 2025
Overview Rating:
Our Service: Excellent
Excellent first impression from our telephone enquiry on Saturday 23 August with your representative, Artie regarding a trip to Japan.
We decided to follow up and the holiday was booked that very afternoon because in addition to all the details in the brochure everything was explained to us in a concise and informative manner.

Our Response

Artie was delighted to receive your review, she hasn't stopped smiling! Thanks for your feedback, it is very much appreciated and do let us know if you ever have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Jewels of Japan - HN

Sunday 24 Aug 2025
Overview Rating:
Our Service: Excellent
Very responsive to requests

Japan Uncovered

Saturday 23 Aug 2025
Overview Rating:
Our Service: Excellent
I have always found Wendy Wu excellent.

Our Response

Thanks so much for sharing your thoughts. Much appreciated. Jimmy, Wendy Wu Tours.

Japan Uncovered

Saturday 16 Aug 2025
Overview Rating:
Our Service: Excellent
Very prompt in replying to messages and calling. Sorted out alternative flights. Took account of coeliac needs. Very efficient and personable staff

Our Response

Thanks for your lovely review! Do let us know if you have any questions in the run up to your tour. Kind regards, Jimmy, Wendy Wu Tours.

Japan by Rail

Wednesday 13 Aug 2025
Overview Rating:
Our Service: Good
We dealt with Vanessa who was very helpful as we looked at different options and gave us very knowledgeable advice.

Our Response

Thank you so much for your kind words. We’re delighted to hear that Vanessa was able to guide you through your options and provide helpful, knowledgeable advice. Have a fantastic time on your tour when the time comes!

Jewels of Japan - HN

Saturday 09 Aug 2025
Overview Rating:
Our Service: Excellent
Very helpful booking a holiday to Japan.

Our Response

That's great to hear and thank you so much for taking the time to submit your review; it is very much appreciated. Please let us know if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Experience Japan - HN

Thursday 07 Aug 2025
Overview Rating:
Our Service: Excellent
Booked few tours with Wendy wu. Perfect service. The advisors talk through everything you need. Very patient and friendly. Very reasonable priced tours giving you everything you need. From visa to flights to the tour itself with guides .amazing locations. Hotels every stay. Meals all included. Just simply pack your case get on that flight and off you go to amazing places in Asia. Any problems advisors on hand every step of the way. These amazing tours will want you going back for more.

Our Response

Thanks Tracy for your lovely review, you've really made our day. Do let us know if you have any questions regarding your tour. We're always happy to help! Thanks, Jimmy, Wendy Wu Tours.

Essence of South Korea & Japan

Thursday 07 Aug 2025
Overview Rating:
Our Service: Excellent
Very professional and helpful

A Week in Japan - HN

Thursday 31 Jul 2025
Overview Rating:
Our Service: Excellent
Great service on the phone, went through all my options and questions, which were quite complicated. Wendy Wu was able to accommodate all my needs and wishes, and even went above and beyond for airport transfers. Wendy Wu was the only company doing Japan tours that would accompany you and organise everything for you. No problem with signs or language to solve.

Our Response

Thanks so much for your lovely feedback, it is sincerely appreciated. Do let us know if you have any questions regarding your tour.

A Week in Japan

Thursday 17 Jul 2025
Overview Rating:
Our Service: Excellent
Excellent. After booking I discovered I had chosen the wrong date of the two we were considering. I quick call to the booking team and it was all changed. They were so helpful

Our Response

Thanks for your review; our pre departure team really are the best in the business. Do let us know if you have any questions about your tour, we're always here to help. Kind regards, Jimmy, Wendy Wu Tours.

Reviews

Don't just take our word for it - read our reviews!

Find out more
Why Choose Wendy Wu Tours?
Experience & Expertise
  • New Zealand leading Asia & Beyond Specialist
  • Over 26 years of experience
  • Friendly, knowledgeable regional specialists
  • Exceptional Value & Extraordinary Experiences
Peace of Mind
  • Seamless, end to end holidays
  • Global award-winning service
  • Highly Experienced Guides
  • Fully IATA accredited and Allied TAANZ member
Don't just take our word for it
  • 5* Trip Advisor rating