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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Japan Uncovered

Wednesday 29 Jul 2026
Overview Rating:
Our Service: Excellent
A very positive booking experience. A very helpful rep who came up with a number of flight options and good recommendations.

Our Response

Thanks very much! I've just checked your booking and it was Stephen who assisted you. I'll pass on your very kind words to Stephen; he'll be delighted!

Do let us know if you have any questions regarding your tour and in the meantime, thank you for booking with Wendy Wu Tours.

We'll take care of you every step of way.

Kind regards

Jimmy, Wendy Wu Tours

Japan Uncovered

Monday 27 Jul 2026
Overview Rating:
Our Service: Excellent
I had to ring up to pay. Spoke to Joe and he was very helpful and knowledgeable. He gave us some good advice on a couple of things for our 1st trip to Japan.

Our Response

Thanks so much! Joe is one of our top travel consultants and he will be delighted to hear your feedback.
Please give us a call if you have any questions regarding your tour, we're only a phone call away.
Kind regards,
Jimmy, Wendy Wu Tours

Japan Uncovered

Thursday 23 Jul 2026
Overview Rating:
Our Service: Excellent
I went to a travel show and had booked an appointment with Jade who was excellent.
I was able to ask her questions and she could answer them or find out the answer if necessary. The itinerary was promptly sent out for a solo group tour and I then had time to read it before booking the trip the following day. Obviously I haven’t been on the holiday yet but very positive so far.

Our Response

That's lovely to hear and Jade will be delighted to hear of your feedback, it will make her day!
Do let us know if you have any questions regarding your tour, we're always happy to help.

Many thanks,

Jimmy, Wendy Wu Tours

Japan Uncovered

Thursday 23 Jul 2026
Overview Rating:
Our Service: Excellent
Anna was helpful, friendly and efficient. She understood our requirements and made the booking processes very smooth.

Our Response

Thanks so much for your review, Anna will be delighted to read your comments!
Do let us know if you have any questions regarding your tour, we're always happy to help.
Thanks,
Jimmy, Wendy Wu Tours

Japan Uncovered

Thursday 16 Jul 2026
Overview Rating:
Our Service: Excellent
I tried to book online but the English Heritage discount code would not work, so I had to phone instead. The booking process was quick and they had all my information that I had entered onto the website. The agent was polite and efficient.

Our Response

Oh dear, sorry for the initial inconvenience, we'll get that looked at straight away. Really pleased the that the booking process was quick, but do let us know if you have any questions regarding your tour. Many thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Very helpful and knowledgeable staff. Was very patient with all our questions and provided us with answers and suggestions.

Our Response

Thanks very much! Do let us know if we can be of any help or if you have any questions regarding your forthcoming tour.
Kind regards, Jimmy, Wendy Wu Tours

Japan Uncovered

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Very helpful and profesional when dealing with enquiries .
Efficient in responding to requests.
Easy to talk to and very approachable.
Gives you confidence in the company you’re dealing with.
Nothing is too much trouble.
Looking forward to our holiday.

Our Response

And we look forward to taking you to Japan! Do let us know if you have any questions, our team is always happy to help.
Many thanks,
Jimmy, Wendy Wu Tours

Japan Uncovered

Tuesday 14 Jul 2026
Overview Rating:
Our Service: Excellent
Very quick replies to questions. Very straightforward booking process by phone

Our Response

That's great to hear and thanks so much for your review. Please let us know if you have any questions regarding your tour. We're always happy to help.
Thanks, Jimmy, Wendy Wu Tours

Japan Uncovered

Wednesday 08 Jul 2026
Overview Rating:
Our Service: Excellent
I spoke with Steve and he was most helpful. I was impressed with the ease of booking and his competence.

Our Response

Many thanks for your review. I sent this over to Steve and he was delighted that you were happy with his service.

Do let us know if you have any questions about your tour; we're always happy to help.

Thanks,

Jimmy, Wendy Wu Tours.

Japan Uncovered

Saturday 04 Jul 2026
Overview Rating:
Our Service: Good
Effecient and knowledgable.
Service the same as 10 years ago when went to China with Wendy Wu

Our Response

That's great to hear! Thanks so much for your review and please just give us a call if you have any questions about your tour. Thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Tuesday 23 Jun 2026
Overview Rating:
Our Service: Excellent
My initial enquiry was dealt with in a friendly and efficient manner.
Cheryl was very helpful in finding the best Business Class rate and in amending the connection to allow a more comfortable layover.

Our Response

Thanks for this, Cheryl will be thrilled to hear your kind words. I'm glad she could find you a competitive Business Class fare and smooth out the connections too; those little details really do make a difference. Wishing you a comfortable and enjoyable journey.

Jimmy, Wendy Wu Tours

Japan Uncovered

Wednesday 10 Jun 2026
Overview Rating:
Our Service: Excellent
I called to discuss trip, the agent was friendly and knowledgeable

Our Response

That's great to hear and do let us know if you have any questions before you go. Thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 04 Jun 2026
Overview Rating:
Our Service: Excellent
Very professional advisor who was able to offer advice and was able to answer all my questions, a follow up email confirmed our discussion, so we were able to make an informed choice thank you.

Our Response

Thank you very much for your review and do let us know if you have any questions before your tour commences. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Tuesday 02 Jun 2026
Overview Rating:
Our Service: Excellent
we went to China with them and nothing was too much trouble . highly recommend.

Our Response

Thank you, I'm so glad China went so smoothly for you, and that the team made sure nothing was too much trouble. Really appreciate the high recommendation, that means a lot to us.

Jimmy, Wendy Wu Tours

Japan Uncovered

Wednesday 27 May 2026
Overview Rating:
Our Service: Excellent
Friendly snd efficient