China & Central Asia Brochure Launch Offer - Partner Flies Free or 50% off single supplements Explore Here
The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

Close

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Japan Uncovered

Thursday 16 Jul 2026
Overview Rating:
Our Service: Excellent
I tried to book online but the English Heritage discount code would not work, so I had to phone instead. The booking process was quick and they had all my information that I had entered onto the website. The agent was polite and efficient.

Japan Uncovered

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Very helpful and knowledgeable staff. Was very patient with all our questions and provided us with answers and suggestions.

Our Response

Thanks very much! Do let us know if we can be of any help or if you have any questions regarding your forthcoming tour.
Kind regards, Jimmy, Wendy Wu Tours

Japan Uncovered

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Very helpful and profesional when dealing with enquiries .
Efficient in responding to requests.
Easy to talk to and very approachable.
Gives you confidence in the company you’re dealing with.
Nothing is too much trouble.
Looking forward to our holiday.

Our Response

And we look forward to taking you to Japan! Do let us know if you have any questions, our team is always happy to help.
Many thanks,
Jimmy, Wendy Wu Tours

Japan Uncovered

Tuesday 14 Jul 2026
Overview Rating:
Our Service: Excellent
Very quick replies to questions. Very straightforward booking process by phone

Our Response

That's great to hear and thanks so much for your review. Please let us know if you have any questions regarding your tour. We're always happy to help.
Thanks, Jimmy, Wendy Wu Tours

Japan Uncovered

Wednesday 08 Jul 2026
Overview Rating:
Our Service: Excellent
I spoke with Steve and he was most helpful. I was impressed with the ease of booking and his competence.

Our Response

Many thanks for your review. I sent this over to Steve and he was delighted that you were happy with his service.

Do let us know if you have any questions about your tour; we're always happy to help.

Thanks,

Jimmy, Wendy Wu Tours.

Japan Uncovered

Saturday 04 Jul 2026
Overview Rating:
Our Service: Good
Effecient and knowledgable.
Service the same as 10 years ago when went to China with Wendy Wu

Our Response

That's great to hear! Thanks so much for your review and please just give us a call if you have any questions about your tour. Thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Tuesday 23 Jun 2026
Overview Rating:
Our Service: Excellent
My initial enquiry was dealt with in a friendly and efficient manner.
Cheryl was very helpful in finding the best Business Class rate and in amending the connection to allow a more comfortable layover.

Our Response

Thanks for this, Cheryl will be thrilled to hear your kind words. I'm glad she could find you a competitive Business Class fare and smooth out the connections too; those little details really do make a difference. Wishing you a comfortable and enjoyable journey.

Jimmy, Wendy Wu Tours

Japan Uncovered

Wednesday 10 Jun 2026
Overview Rating:
Our Service: Excellent
I called to discuss trip, the agent was friendly and knowledgeable

Our Response

That's great to hear and do let us know if you have any questions before you go. Thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 04 Jun 2026
Overview Rating:
Our Service: Excellent
Very professional advisor who was able to offer advice and was able to answer all my questions, a follow up email confirmed our discussion, so we were able to make an informed choice thank you.

Our Response

Thank you very much for your review and do let us know if you have any questions before your tour commences. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Tuesday 02 Jun 2026
Overview Rating:
Our Service: Excellent
we went to China with them and nothing was too much trouble . highly recommend.

Our Response

Thank you, I'm so glad China went so smoothly for you, and that the team made sure nothing was too much trouble. Really appreciate the high recommendation, that means a lot to us.

Jimmy, Wendy Wu Tours

Japan Uncovered

Wednesday 27 May 2026
Overview Rating:
Our Service: Excellent
Friendly snd efficient

Japan Uncovered

Saturday 16 May 2026
Overview Rating:
Our Service: Excellent
Helpful and informative booking staff. Were able to meet our requirements and offer advice

Japan Uncovered

Saturday 02 May 2026
Overview Rating:
Our Service: Excellent
Happy with the service I received during my initial booking. It has been very informative. Communication has been excellent.. The only issue I experienced was with My Portal App, I don’t receive any information from the app to inform me that my submitted item has transferred ok. It says it’s submitted whether it’s correct or not.

Our Response

Dear Customer,
Thank you very much for your kind feedback. We are delighted to hear you were happy with the service, clear communication and the information provided during your booking process.
We also appreciate you highlighting your experience with the My Portal App and will ensure this is shared with the relevant team for review.
Thank you for choosing Wendy Wu Tours.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Japan Uncovered

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
Very efficient, professional and an excellent website with lots of options and we found our perfect tour - looking forward to October 2027 now. Thank you

Our Response

Thanks so much, you've just made my day (and the whole team's too!). So glad you found the website easy to use and that we could help you track down your perfect tour. October 2027 feels like a little lifetime away, but it'll be here before you know it, and it's going to be fabulous! If you need anything between now and then please just let us know. Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
Very smooth positive booking process

Our Response

That's great to hear. Do let us know if you have any questions regarding your tour. Thanks, Jimmy Wendy Wu Tours