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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Japan Uncovered

Thursday 26 Feb 2026
Overview Rating:
Our Service: Excellent
Very efficient, helpful and professional, in particular Natasha Beach who assisted me throughout the whole process

Japan Uncovered

Friday 20 Feb 2026
Overview Rating:
Our Service: Excellent
Very helpful and proactive representative.
Alexia accommodated all our requests and sought out the best options for us.

Our Response

Thank you so much for your lovely feedback!

We’re delighted to hear that you found Alexia helpful and proactive.
It’s wonderful to know that Alexia was able to accommodate all your requests and go the extra mile to find the best options for you.
We truly appreciate you taking the time to share your experience.

If you need anything else at all, we’re always here to help.

Japan Uncovered

Thursday 19 Feb 2026
Overview Rating:
Our Service: Excellent
Very helpful and respond quickly to email queries.

Our Response

Thank you so much for your feedback!

We’re really glad to hear that you found our team helpful and that your email queries were answered quickly. Providing prompt and supportive service is always our priority, so it’s wonderful to know that we hit the mark for you.
If there’s anything more we can help with, we’re always here.

Japan Uncovered

Thursday 12 Feb 2026
Overview Rating:
Our Service: Excellent
Cheryl has been excellent trying to sort our autumn trip to Japan, very helpful and very patient😊

Our Response

Thank you so much for your lovely 5‑star review!
We’re delighted to hear that Cheryl has been so helpful and patient while arranging your autumn trip to Japan. We’ll be sure to pass on your kind words — they’ll mean a lot to her.
If there’s anything more you need as your plans come together, we’re always here to help.

Japan Uncovered

Thursday 12 Feb 2026
Overview Rating:
Our Service: Excellent
Loved the presentation ( Belfast), so many different trips that I wanted to go on, lol. The biggest decision is which one to do first,😂😂

I booked a trip to Japan at the end of it.

Our Response

Thank you so much for your fantastic 5‑star review! We’re delighted to hear how much you enjoyed the Belfast presentation — it’s wonderful that so many of our tours inspired you. Choosing the first one is definitely the hardest part!

We’re thrilled you decided to book a trip to Japan, and we can’t wait to help make it an unforgettable experience. If you need anything in the lead‑up to your adventure, we’re always here to help.

Japan Uncovered

Monday 02 Feb 2026
Overview Rating:
Our Service: Excellent
great very informative and efficient.

Japan Uncovered

Sunday 01 Feb 2026
Overview Rating:
Our Service: Excellent
Could not be more helpful. We booked through Dedtinations. The lady at the desk was great at providing us with info. After some thought, we opted to book and were sorted by Chris (Friday show). Although he was selling us a holiday, he was very very helpful; funny without being over the top. I had to speak to a lady in the office to give personal details. She was also excellent too. Altogether it was an excellent experience and i would recommend Wendy Wu to others

Japan Uncovered

Sunday 01 Feb 2026
Overview Rating:
Our Service: Excellent
The travel agents were knowledgeable, easy to communicate with, and nothing but pleasant and polite and did their utmost to get us the best deal.

Japan Uncovered

Saturday 31 Jan 2026
Overview Rating:
Our Service: Excellent
Byron was polite, experienced and very knowledgeable.

Japan Uncovered

Saturday 31 Jan 2026
Overview Rating:
Our Service: Excellent
We met John at the Olympia travel show. We went through our requirements and he came up with the best tour for us. The experience was very relaxed and jovial. So far (not going until next year) everything has been fine and we are hoping things stay that way over the coming months.

Japan Uncovered

Friday 30 Jan 2026
Overview Rating:
Our Service: Excellent
Was very easy to navigate and explore and then choose my trip. Very detailed information.
Only downside is there are no hotels listed to look at.
Everything else was set out in good detail.

Our Response

Dear Customer!
Thank you so much for your lovely 5-star review!
We’re delighted to hear you found the website easy to navigate and the trip information clear and detailed. Just to let you know, a proposed hotel list is available on the website for each tour. Thanks again for your helpful feedback — we really appreciate it!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Japan Uncovered

Friday 30 Jan 2026
Overview Rating:
Our Service: Excellent
great attention to detail in finding the tour which included the greatest number of the places my Japanese friend had recommended I visit and then real effort to find the best possible deal on business class flights. I want to China with Wendy Wu tours last year which was Superbad I have every confidence this year's trip to Japan will be up to the same very high standard

Japan Uncovered

Thursday 29 Jan 2026
Overview Rating:
Our Service: Excellent
Informative and to the point. Booking was straightforward and easily completed by phone. No hesitation in recommending Wendy Wu's service.

Japan Uncovered

Sunday 25 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent service so far. We had good advise for booking our tour to Japan.

Japan Uncovered

Saturday 24 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent customer service. Professional, polite and knowledgeable.

Documentation is clear and additional questions were answered efficiently.