Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on Feefo.

Rating

Customer Review

Japan Uncovered

Monday 25 Aug 2025

Overview Rating:

Our Service: Excellent

Excellent first impression from our telephone enquiry on Saturday 23 August with your representative, Artie regarding a trip to Japan.
We decided to follow up and the holiday was booked that very afternoon because in addition to all the details in the brochure everything was explained to us in a concise and informative manner.

Our Response

Artie was delighted to receive your review, she hasn't stopped smiling! Thanks for your feedback, it is very much appreciated and do let us know if you ever have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Saturday 23 Aug 2025

Overview Rating:

Our Service: Excellent

I have always found Wendy Wu excellent.

Our Response

Thanks so much for sharing your thoughts. Much appreciated. Jimmy, Wendy Wu Tours.

Japan Uncovered

Saturday 16 Aug 2025

Overview Rating:

Our Service: Excellent

Very prompt in replying to messages and calling. Sorted out alternative flights. Took account of coeliac needs. Very efficient and personable staff

Our Response

Thanks for your lovely review! Do let us know if you have any questions in the run up to your tour. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 10 Jul 2025

Overview Rating:

Our Service: Excellent

Excellent service with a smile

Our Response

Glad to be of assistance! Many thanks for submitting your review. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Saturday 05 Jul 2025

Overview Rating:

Our Service: Excellent

Cheryl was extremely helpful and patient in finding solutions for our preferred travel routes and other queries that we raised prior to booking.

Our Response

Thanks so much for your feedback, Cheryl will be delighted to read your comments. Many thanks for taking the time to contact us. Jimmy, Wendy Wu Tours

Japan Uncovered

Sunday 01 Jun 2025

Overview Rating:

Our Service: Excellent

We rang to make a reservation for a holiday next year. The representative was very efficient and made the booking for us. It was straightforward.

Japan Uncovered

Tuesday 27 May 2025

Overview Rating:

Our Service: Excellent

Excellent service helpful staff. Looking forward to my holiday next year!

Japan Uncovered - HN

Monday 26 May 2025

Overview Rating:

Our Service: Excellent

Colleagues on telephone extremely helpful and patient in dealing with a myriad of questions

Japan Uncovered

Wednesday 09 Apr 2025

Overview Rating:

Our Service: Excellent

The lady picked up the phone straight away and guided me through the options available. It was so much easier than booking online.
She was friendly and helpful, everything I would wish for.
Wendy Wu, keep using real people to speak to. It’s a rare treat these days and much more likely to end up with a booking.

Japan Uncovered

Saturday 29 Mar 2025

Overview Rating:

Our Service: Excellent

Lovely lady. Excellent advice. Obviously knowledgable. Very efficient. A totally positive experience.

Japan Uncovered

Thursday 27 Mar 2025

Overview Rating:

Our Service: Excellent

Efficient, courteous and did what was expected. Easy to book and address any specific requirements.

As good as they’ve been as we’ve previously travelled with them.

Japan Uncovered - HN

Tuesday 25 Mar 2025

Overview Rating:

Our Service: Excellent

Very professional and helpful. Answered all my questions and informed me of all the options available for my trip.

Japan Uncovered

Saturday 15 Mar 2025

Overview Rating:

Our Service: Excellent

Keith the representative we chatted with was very knowledgeable and friendly. Japan was a destination on our bucket list and he took us through the most appropriate trip for us. We are so excited to see and experience everything on the extensive itinerary . The free 2 night stay in Singapore on the return journey was an incerdible bonus.

Japan Uncovered - HN

Friday 14 Mar 2025

Overview Rating:

Our Service: Excellent

We attended a presentation given by Wendy Wu staff. It was delivered really well giving us good insights to some of their tours...China, Cambodia and Vietnam, Japan and India. Refreshments were available on the day throughout the session. We booked our holiday the same day with Matt Mears who was fabulous and he went the extra mile for us. Cannot wait to visit Japan. Brochures for all their tours were available on the day. Really enjoyed the experience.

Japan Uncovered

Thursday 06 Mar 2025

Overview Rating:

Our Service: Excellent

I sent an email enquiry early yesterday morning. By 6pm we had our trip to Japan confirmed. We dealt with a wonderful professional consultant, Alexia Christou who sourced the trip and the flight upgrades within a few hours. She was so pleasant to deal with, the process could not have been easier.

Our Response

Thanks so much for your lovely review, Alexia, will be delighted to hear your comments. Enjoy Japan!