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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Japan Uncovered

Sunday 25 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent service so far. We had good advise for booking our tour to Japan.

Japan Uncovered

Saturday 24 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent customer service. Professional, polite and knowledgeable.

Documentation is clear and additional questions were answered efficiently.

Japan Uncovered

Friday 23 Jan 2026
Overview Rating:
Our Service: Excellent
We have travelled with Wendy Wu previously. They are amazingly helpful and just take all the stress out of booking trips of a lifetime. I had to ring several times to ask questions and they were always more than happy to help. I primarily dealt with Liz this time and she was amazing. The trips are not cheap but still excellent value for money when everything is taken into account. I would definitely recommend traveling with them.

Gems of China , Japan Uncovered

Monday 19 Jan 2026
Overview Rating:
Our Service: Excellent
Booking a holiday that met our needs and fitted with our timetable was far easier than we expected

Japan Uncovered

Monday 19 Jan 2026
Overview Rating:
Our Service: Good
The Reservations Specialist responded promptly to my enquiries and assisted me with the Tour Booking process.

Japan Uncovered

Friday 16 Jan 2026
Overview Rating:
Our Service: Excellent
Met at DESTINATIONS show in Manchester. The representative was extremely helpful in arranging a booking. Very happy with the service received and have travelled before with Wendy Wu, always well looked after.

Our Response

Thank you for your kind feedback.

We are pleased to hear that our representative at the Manchester Destinations Show was extremely helpful in arranging your booking. It is wonderful to know that, as a returning traveller, you continue to feel well looked after. We trust your upcoming trip with Wendy Wu Tours will be just as enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Friday 16 Jan 2026
Overview Rating:
Our Service: Excellent
Andy was great he listened and advised which tour would suit us. We are now looking forward to actually going on this bucket list holiday. We knew we would be given great advice as our friends recommended Wendy Wu to us .

Our Response

Thank you for your lovely feedback.

We are thrilled to hear that Andy was able to listen carefully and advise on the tour that best suited you. It’s wonderful that your friends’ recommendation led you to us, and we trust your holiday will be everything you’re looking forward to and more.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Thursday 15 Jan 2026
Overview Rating:
Our Service: Good
Being digitally challenged excellent support to complete the customer portal information`Thanks`

Our Response

Thank you for your feedback.

We are pleased to hear that our team was able to provide excellent support in completing the customer portal.

We trust the rest of your journey with Wendy Wu Tours will be just as straightforward and enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Monday 12 Jan 2026
Overview Rating:
Our Service: Excellent
Jo was a extremely polite mannered, very confident, answered all my questions/concerns, he came across as been a professional and experienced travel agent, reassuring me that Wendy Wu had a dedicated team that could deal with any queries at any time, valid information about my holiday was sent with my confirmation of booking. Thank you JO .

Our Response

Thank you for your kind feedback.

We are delighted to hear that Joe was polite, professional, and able to answer all your questions, providing reassurance about our dedicated team and the support available. It’s wonderful to know the booking process and confirmation information gave you confidence.

We trust your upcoming holiday with Wendy Wu Tours will be just as seamless and enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Sunday 11 Jan 2026
Overview Rating:
Our Service: Excellent
Matt spent about an hour discussing my holiday with me and did the booking. He was very helpful.

Our Response

Thanks for your review, Matt will be delighted to receive your feedback!

Do let us know if we can help or if you have any questions relating to your booking.

Thanks

Jimmy
Wendy Wu Tours

Japan Uncovered

Tuesday 06 Jan 2026
Overview Rating:
Our Service: Excellent
The responses from the chat site were not as rapid as I expected but once we talked on the phone, my questions were answered fully with various suggestions. I was able to recheck information and select aspects of the trip which mattered.

Our Response

That's wonderful to hear. Do let us know if you have any questions regarding your tour, we're always happy to help. Thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Sunday 30 Nov 2025
Overview Rating:
Our Service: Excellent
Despite a typhoon accompanying us on holiday the tour guide managed to keep us all safe, fed and accommodated without much fuss in Vietnam November 2025. The changes in schedule were a shame but Loc's experience and enthusiasm made for an interesting holiday. The Mekong cruise was wonderful and Cambodia is such a beautiful country, albeit with a challenging recent history. Bunvath is a charming and sensitive guide, we were lucky to have both Loc and Bun.

Japan Uncovered

Saturday 29 Nov 2025
Overview Rating:
Our Service: Good
The telephone conversations with Jade Moore were very good. The email offer for the holiday gave flight options and a final price, but did not detail the whole package. Our understanding of the package was based solely on the internet information.
Our request for a brochure did not materialise, despite receiving a confirmation email.

Japan Uncovered

Saturday 29 Nov 2025
Overview Rating:
Our Service: Excellent
Excellent service from Mark. He was professional and knowlegeable and took time to find good flights at the right price. I was impressed by his expertise and good humour when taking my booking. If only other companies hada Mark we would ll be a little less stress when booking!

Japan Uncovered

Friday 21 Nov 2025
Overview Rating:
Our Service: Excellent
Very pleased with the support Cheryl has given leading us to book a holiday in Japan and Hong Kong. Plenty of helpful advice and guidance and no pressures on us. Hoping this bodes well for our trip in 2026.