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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Silk Road Uncovered: Uzbekistan & Kyrgyzstan

Monday 06 Jul 2026
Overview Rating:
Our Service: Excellent
Our needs were considered and met

Our Response

Dear Jeffrey,
Thank you for your 5-star review. I am sure our team will appreciate your feedback.
Looking forward to welcome you on the tour soon!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Silk Road Uncovered: Uzbekistan & Kyrgyzstan

Friday 12 Jun 2026
Overview Rating:
Our Service: Excellent
Excellent. Informative and relevant. Considered a number of options to ensure our planned trip fully met out requirements.

Our Response

Thanks so much for your review. We sincerely appreciate it and do let us know if have any questions before you go. Thanks, Jimmy, Wendy Wu Tours

Silk Road Uncovered: Uzbekistan & Kyrgyzstan

Saturday 06 Jun 2026
Overview Rating:
Our Service: Excellent
Booking online was easy and straight forward.

Our Response

Glad to hear it! Please let us know if you have any questions further down the line. Thanks, Jimmy, Wendy Wu Tours.

Silk Road Uncovered: Uzbekistan & Kyrgyzstan

Friday 05 Jun 2026
Overview Rating:
Our Service: Excellent
Looked after from time of meeting up. All sightseeing, meals and hotels included. When we were at an airport over a mealtime we were given money to pay for a meal. Excellent guides and memorable experiences.
Last hotel room disappointing as very bijou with no room for an open suitcase. I slept with my case on the bed with me!!

Our Response

Thank you for your review.

We are pleased to hear that the tour across Peninsular Malaysia, Borneo and Singapore was well looked after from the moment you joined the group. It is good to know that the fully inclusive nature of the arrangements sightseeing, meals and hotels, worked smoothly, and we are particularly glad that the gesture of providing meal money at airports was appreciated. Your positive comments about the guides and the memorable experiences are very welcome.

We have noted your disappointment with the final hotel room. We do understand that a particularly small room can be frustrating, especially when there is insufficient space to store luggage comfortably. We will raise this with our local hotel partners to review the allocation of rooms for our groups and to ensure that, where possible, more practical options are offered.

Thank you for taking the time to share your experience. Constructive observations such as yours help us to maintain and improve our standards.

Thanks,
Jimmy Wendy Wu Tours

Silk Road Uncovered: Uzbekistan & Kyrgyzstan

Tuesday 02 Jun 2026
Overview Rating:
Our Service: Excellent
Had various questions regarding a 21-day Silk Road trip for May 2027.
Natasha answered all questions professionally and in part based on her own personal knowledge.
She advised that she would need to refer to the local, guide on one question (the state of some of the roads) which could take 24-hours before responding. A detailed response followed well within that timeframe.

Silk Road Uncovered: Uzbekistan & Kyrgyzstan

Thursday 28 May 2026
Overview Rating:
Our Service: Excellent
Excellent. Thoughtful, efficient, but not overbearing.

Silk Road Uncovered: Uzbekistan & Kyrgyzstan

Saturday 23 May 2026
Overview Rating:
Our Service: Excellent
I telephoned, there was a quick response, answered my questions and then did the booking swiftly.

Spirit of Kyrgyzstan

Monday 11 May 2026
Overview Rating:
Our Service: Excellent
Excellent

Our Response

Thanks for your 5 star review! Jimmy, Wendy Wu Tours.

Spirit of Kyrgyzstan

Sunday 10 May 2026
Overview Rating:
Our Service: Excellent
Excellent advisor (Julia) in Wendy Wu HQ. Booking on phone was simple. Needed a couple of questions answered so chose to book by phone rather than online.

Our Response

Thank you for your lovely feedback!

I’m so pleased to hear that Julia provided excellent support and made your booking experience simple and straightforward. It’s great that you chose to book by phone, our team is always here to answer any questions and help guide you through the process.

I’ll be sure to pass on your kind words to Julia; she’ll be delighted to know she made a difference.

Thank you for choosing Wendy Wu Tours, and please don’t hesitate to contact us if you need anything else before you go.
Kind regards,
Jimmy
Wendy Wu Tours

Spirit of Kyrgyzstan

Friday 01 May 2026
Overview Rating:
Our Service: Excellent
A bit of a hiccup on day one of the first Ecuador trip created, which I feel sure was rectified on later tours, but otherwise perfect on each and every tour that I have done; China; Japan x 2; Ecuador + Galapagos; Vietnam [though here, too much regarding the war and not enough beautiful scenery for my liking, but fabulous boat trip down the Mekong and in Halong Bay]; and most recently Uzbekistan. I have also booked next year in Kyrgyzstan with Wendy Wu. and have wishes for future trips that Wendy Wu do. They look after you throughout the day from Breakfast through Evening Meal and as I get older, I feel the need for the reassurance and trust they give me.

Kyrgyzstan & the World Nomad Games

Thursday 19 Feb 2026
Overview Rating:
Our Service: Excellent
Have just booked a holiday tour and can't fault the responsiveness, professionalism and ease of booking. Obviously not been on the holiday yet so can't comment on that but the booking process is easy, smooth and the on line account is easy to use.

Our Response

Thank you so much for sharing your feedback!

We’re really pleased to hear that you found the booking process smooth, responsive, and professional. It’s great to know that everything—from making the reservation to navigating your online account—has been easy and straightforward for you.

If you need anything at all in the lead‑up to your trip, we’re always here to help.

Kyrgyzstan & the World Nomad Games

Sunday 15 Feb 2026
Overview Rating:
Our Service: Excellent
Easy to navigate website. I managed without any difficulties to book tour to Kyrgyzstan for the end of August. Could choose flying either economy or business class. As price was very good I chose business class as it a long flight.

Our Response

David, Thank you so much for your wonderful loyalty and your 5‑star review!
We’re delighted to hear that you found the website easy to navigate and that booking your tour to Kyrgyzstan was smooth and straightforward.
Choosing business class for such a long journey sounds like a fantastic decision — especially with a great fare! We’re sure it will make the start of your adventure even more enjoyable.

We truly appreciate you taking the time to share your experience and can’t wait to welcome you on this exciting trip in August.

Kyrgyzstan & the World Nomad Games

Sunday 15 Feb 2026
Overview Rating:
Our Service: Excellent
excellent and clear with quick sending of receipt-shame could not get on plane for the trip on the right day but otherwise happy

Our Response

Thank you Richard for your 5 star, top grade service review.

We are delighted to hear that everything was excellent and clear, with quick response on the receipt.
So glad that you are happy with your overall experience.

Kyrgyzstan & the World Nomad Games

Saturday 07 Feb 2026
Overview Rating:
Our Service: Excellent
Very good service and helpfull booking information about the tour.

Our Response

Thank you so much for your wonderful review!
We are delighted to hear you found our service helpful and the tour booking information clear and useful.

We really appreciate you taking the time to share your experience, and we’re here if you need anything further.

Road to Samarkand

Monday 23 Oct 2023
Overview Rating:
Our Tour: Good
Excellent itinerary. Lucky to meet up with good group. Guides excellent. However vegetarian meals poor as cuisine of both Kyrgyzstan and Uzbekistan both very meat orientated