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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Japan Uncovered

Saturday 16 May 2026
Overview Rating:
Our Service: Excellent
Helpful and informative booking staff. Were able to meet our requirements and offer advice

Discover Japan

Friday 15 May 2026
Overview Rating:
Our Service: Excellent
The whole trip just undertaken with Wendy Wu was excellent. I’ve now booked another tour with them for next year, and all is good.

Experience Japan - HN

Wednesday 06 May 2026
Overview Rating:
Our Service: Excellent
Very helpful nothing was too much trouble. The tour was explained perfectly. Katie my assistant was just lovely and got back to me promptly with any questions I had.
Would definitely recommend travelling with WendyWu tours and I plan to travel with them again in the future.

Our Response

Thank you for your lovely review. We’re delighted to hear Katie was so helpful and prompt in answering your questions, and that the tour was explained clearly. It’s great to know you would recommend us and are already planning to travel with Wendy Wu Tours again.

Japan Uncovered

Saturday 02 May 2026
Overview Rating:
Our Service: Excellent
Happy with the service I received during my initial booking. It has been very informative. Communication has been excellent.. The only issue I experienced was with My Portal App, I don’t receive any information from the app to inform me that my submitted item has transferred ok. It says it’s submitted whether it’s correct or not.

Our Response

Dear Customer,
Thank you very much for your kind feedback. We are delighted to hear you were happy with the service, clear communication and the information provided during your booking process.
We also appreciate you highlighting your experience with the My Portal App and will ensure this is shared with the relevant team for review.
Thank you for choosing Wendy Wu Tours.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Spirit of Kyrgyzstan

Friday 01 May 2026
Overview Rating:
Our Service: Excellent
A bit of a hiccup on day one of the first Ecuador trip created, which I feel sure was rectified on later tours, but otherwise perfect on each and every tour that I have done; China; Japan x 2; Ecuador + Galapagos; Vietnam [though here, too much regarding the war and not enough beautiful scenery for my liking, but fabulous boat trip down the Mekong and in Halong Bay]; and most recently Uzbekistan. I have also booked next year in Kyrgyzstan with Wendy Wu. and have wishes for future trips that Wendy Wu do. They look after you throughout the day from Breakfast through Evening Meal and as I get older, I feel the need for the reassurance and trust they give me.

In Depth Japan - Balcony Cabin - Cruise & Tour

Tuesday 28 Apr 2026
Overview Rating:
Our Service: Excellent
Their ordering system is excellent, knowlegable staff new all the answers. Offered opions no pressure to book.

Japan by Rail

Tuesday 28 Apr 2026
Overview Rating:
Our Service: Excellent
Julia was very helpful, knowledgeable and patient with all aspects of our booking process.

Best of Japan

Tuesday 21 Apr 2026
Overview Rating:
Our Service: Excellent
Very informative and helpful advice. Will contact me again in due course to book the flights. Felt

Japan by Rail

Tuesday 21 Apr 2026
Overview Rating:
Our Service: Excellent
Very friendly

Discover Japan

Sunday 12 Apr 2026
Overview Rating:
Our Service: Excellent
On selecting a company for our holiday Wendy Woo’s came out on top for variety, all inclusive and value for money.
When it came to booking the tour the operator was friendly knowledgeable and very helpful, we would thoroughly recommend the company

Osaka to Seoul

Saturday 11 Apr 2026
Overview Rating:
Our Service: Excellent
Excellent customer service from Joe following our visit to Hull. Now booked on tour of Japan with a Cruise in September 2027

A Week in Japan

Friday 03 Apr 2026
Overview Rating:
Our Service: Excellent
Very easy to book what I wanted. The lady I spoke to was friendly and helpful.

Our Response

That's great to hear and do let us know if you have any questions regarding your tour. Thanks, Jimmy, Wendy Wu Tours.

Best of Japan

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
I’ve had a very smooth booking experience with Wendy Wu UK. The representative was very timely and thorough in responding to my questions; very important to me as I’m located in Canada.
I did find a purported Wendy Wu website with Canadian contact information; however, no one ever responded to my phone calls and messages.

Our Response

That's great to hear your feedback about our UK office and do let us know if you have any questions about your tour. Thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
Very efficient, professional and an excellent website with lots of options and we found our perfect tour - looking forward to October 2027 now. Thank you

Our Response

Thanks so much, you've just made my day (and the whole team's too!). So glad you found the website easy to use and that we could help you track down your perfect tour. October 2027 feels like a little lifetime away, but it'll be here before you know it, and it's going to be fabulous! If you need anything between now and then please just let us know. Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
Very smooth positive booking process

Our Response

That's great to hear. Do let us know if you have any questions regarding your tour. Thanks, Jimmy Wendy Wu Tours