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The Award-Winning Tour Specialist

Reviews

See why travellers love Wendy Wu Tours — straight from the people who’ve been

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we genuinely want to hear what you think - and not just about the tour itself, but the service you receive from the moment you book with us too.

Your feedback, the good, the great, and the “here’s how you could do better,” is what helps us keep improving and delivering the kind of holidays you deserve. That’s why we’ve partnered with an independent review platform, so once you’ve booked with us or returned from your adventure, you can share an honest rating and review.

The best part? These reviews are displayed directly from our independant review site exactly as they’re written, completely unedited by us, so you can trust they’re 100% real and transparent.

Ready to share your experience, or want see what other travellers are saying? Read below, or write your own review and explore more Wendy Wu Tours reviews on Feefo.


 
Rating
Customer Review

Gems of China , Jewels of Japan - HN

Thursday 20 Aug 2026
Overview Rating:
Our Service: Excellent
We had a lovely time at the Wendy Wu Road Show. The meet and greet with a welcome drink was a lovely start to the event, and the slideshow and host were both very informative and interesting.
Cheryl was extremely professional, friendly and helpful when taking our booking, making the whole process very easy.
A very enjoyable and informative event — thank you to everyone involved!

Jewels of Japan

Wednesday 05 Aug 2026
Overview Rating:
Our Service: Good
IT WAS ONLY A BRIEF PHONE CALL ABOUT A PAYMENT. TOOK 2/3 MINUTES. ANSWERED THE PHONE FAIRLY QUICKLY.

Our Response

Thanks for the review, very much appreciated.

Do let us know if you have any questions regarding your tour, always happy to help.

Kind regards

Jimmy, Wendy Wu Tours

Jewels of Japan

Wednesday 05 Aug 2026
Overview Rating:
Our Service: Excellent
First class service. Thoroughly knowledgeable about the various options. And very pleasant to deal with.

Our Response

That's lovely to hear and thanks so much for your review.

Kind regards

Jimmy, Wendy Wu Tours

Jewels of Japan

Saturday 01 Aug 2026
Overview Rating:
Our Service: Excellent
Fast, professional and given exactly the information I needed. Joe was extremely helpful.

Our Response

Thanks for your review, Joe will be delighted to hear this.

Do let us know if you have any questions, we're always happy to help.

Kind regards

Jimmy, Wendy Wu Tours

Jewels of Japan

Saturday 11 Jul 2026
Overview Rating:
Our Service: Excellent
I'm basing this review on the booking process. I found responses to queries, and I had quite a few, were dealt with promptly and clearly. There seemed to be no problem with asking a lot of questions. The person we dealt with was Joe and he was pleasant and polite. We're looking forward to the actual holiday in March next year.

Our Response

Thank you for taking the time to share your experience of the booking process. It is particularly encouraging to hear that your queries were met with prompt and clear responses, as we believe no question is too small when it comes to planning a tour.

I am very glad that Joe made such a positive impression. He is a valued member of our team, and I will make certain that your kind comments are passed on to him personally. He'll be delighted!

We are very much looking forward to welcoming you on tour in March next year. Should you think of anything else in the meantime, please do not hesitate to contact us.

Kind regards,
Jimmy, Wendy Wu Tours

Jewels of Japan

Sunday 21 Jun 2026
Overview Rating:
Our Service: Excellent
friendly, informed staff. professional presentation. very enjoyable experience

Our Response

That's great to hear! Thanks so much for your review, and do let us know if you have any questions about your tour. Kind regards, Jimmy, Wendy Wu Tours.

Jewels of Japan

Tuesday 02 Jun 2026
Overview Rating:
Our Service: Excellent
From initial contact to booking we were both very impressed with the way our questions and concerns were dealt with. All information was clearly passed on to us and we never felt under pressure to sign up before we were ready. Friendly and helpful representative, not kept waiting on the phone.

Our Response

Thank you, that's really good to hear and is exactly the experience we hope to offer. I'm also glad you didn't have to wait on the phone, we know that matters.

Thanks for choosing us, and we look forward to delivering the same standard on tour.

Jimmy, Wendy Wu Tours

Jewels of Japan

Thursday 12 Feb 2026
Overview Rating:
Our Service: Excellent
I was pleased with the friendliness & knowledge of the Staff.

Jewels of Japan - HN

Monday 01 Sep 2025
Overview Rating:
Our Service: Excellent
Lots of advice given as to the best way to book the trip from an extremely knowledgeable assistant.
Much time given to planning of an individual trip.

Our Response

Thanks so much for your review, I'll make sure that your travel consultant is aware of your lovely feedback. Many thanks, Jimmy, Wendy Wu Tours.

Jewels of Japan

Sunday 31 Aug 2025
Overview Rating:
Our Service: Good
Booking was easy, Liz informative and helpful with various decisions.

Our Response

Thank you for your lovely feedback. We’re delighted to hear that booking was easy and that Liz was able to support you with your decisions – she’ll be so pleased to know her help made a difference. We wish you the very best for your upcoming tour and hope it’s an unforgettable experience from start to finish.

Kind regards,
Caroline, Wendy Wu Tours

Jewels of Japan - HN

Saturday 09 Aug 2025
Overview Rating:
Our Service: Excellent
Very helpful booking a holiday to Japan.

Our Response

That's great to hear and thank you so much for taking the time to submit your review; it is very much appreciated. Please let us know if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Jewels of Japan - HN

Sunday 30 Mar 2025
Overview Rating:
Our Service: Excellent
Excellent customer service. I can’t wait for my trip. 364 days to go…..!!! 🎉🇯🇵

Jewels of Japan - HN

Sunday 02 Feb 2025
Overview Rating:
Our Service: Excellent
Excellent customer service from Andy. We were a group of 6 and he patiently explained the holiday details. As a past Wendy Wu customer I knew we would get great service.

Jewels of Japan

Thursday 23 Jan 2025
Overview Rating:
Our Service: Excellent
Friendly, helpful staff

Jewels of Japan

Thursday 23 Jan 2025
Overview Rating:
Our Service: Excellent
Exceptionally helpful . I required a tour of Japan to fit with a family wedding. Not straight forward, as I required other non standard requests. Matt my advisor went above and beyond. Highly recommend.

Our Response

Thank you for taking the time to share your feedback regarding your recent experience with our services. We are delighted to hear that Matt was able to assist you in organising your tour of Japan, especially given the unique requirements surrounding your family wedding.

We strive to provide exceptional service and personalised solutions for all our clients, and it is rewarding to know that Matt exceeded your expectations. Your recommendation means a great deal to us, and we will be sure to pass on your kind words to him.

If you have any further questions or need assistance in the future, please do not hesitate to contact us. We look forward to helping you plan more memorable experiences.